Our tech came out same day and we had high hopes for getting our heat back on, but of course I'm leaving 2-stars so it didn't work out. Dispatcher didn't inform tech what he was looking at, and the tech wasn't very knowledgeable about the unit either. I'm leaving an extra star because he at least let us know he was out of his depth and referred us to another company, unfortunately this happened the next morning in the middle of the day so we're gonna be sans showers for 2 nights instead of none. Not responsive or knowledgeable about (our newish lochinvar boiler). Can't recommend, despite the other praise on here.
Above and beyond! Company fit us in on short notice. Tech called ahead, was prompt, clearly identified the issues, and provided excellent feedback on repairs and costs. Will continue to call them.
Cody Goldberg
Our tech came out same day and we had high hopes for getting our heat back on, but of course I'm leaving 2-stars so it didn't work out. Dispatcher didn't inform tech what he was looking at, and the tech wasn't very knowledgeable about the unit either. I'm leaving an extra star because he at least let us know he was out of his depth and referred us to another company, unfortunately this happened the next morning in the middle of the day so we're gonna be sans showers for 2 nights instead of none. Not responsive or knowledgeable about (our newish lochinvar boiler). Can't recommend, despite the other praise on here.
Maria Murray
Above and beyond! Company fit us in on short notice. Tech called ahead, was prompt, clearly identified the issues, and provided excellent feedback on repairs and costs. Will continue to call them.