Huxley HVAC Repair

I adore the support I receive from them. Prior to beginning their work, they always make sure to check in with me, and they are very accommodating if I need to adjust my schedule. The personnel are prompt, effective, and consistently perform excellent work.

Very professional and thorough. I was able to get an appointment within a day and the service tech was knowledgeable and friendly. He took time to explain what he did and why and made sure I understood everything. I will definitely be using them again.

Love the service I get from them. They always make sure to check in with me before they start work, and they're very flexible if I need to change my schedule. The technicians are fast and efficient, and they always do a great job.

I phoned them because I was experiencing a heating and cooling issue. They were able to arrive soon quickly and resolve the issue. My house is operating effectively once again thanks to their speedy and efficient job!

They're quick to respond when I need to make an appointment or just stop by if I'm in need of a little help. Their work is always on point, and they're always friendly. I can't recommend them enough!

Excellent work and extremely competent crew! He gave me all the information I needed over the phone in a very courteous and knowledgable manner. I'll most certainly use them again for insulation and maintenance in the future.

I explicitly asked how much an A/C diagnostic costs, and I was told $49. When the technician went to charge my card he said it was $49 for a trip charge plus a $170 per hour fee. So over $200 for an A/C diagnostic. I told him that was not acceptable because the hourly fee was not communicated to me by the scheduler. He got angry and said that he and his company deserve to be paid, challenged me to say that he doesn't deserve to be paid for his time, and that hourly charges are normal. Which is not true because all of the other HVAC companies I contacted only had a single diagnostics fee.

Absolutely unacceptable business practice. I have had DOZENS of contractors come to my house to quote everything from drywall to HVAC to insulation. They have always been upfront about costs and never surprised me with uncommunicated costs.

I did not receive a diagnostic report with any explanation of the issues or options for fixing the problem. The only follow up information I received was a quote for a system replacement for $11,000. And quotes for system replacements should be free, which just makes the service feel even more scammy. I called the company to communicate my displeasure about the non-communicated fee and to say that I was expecting a diagnostic report, but I never had any follow up communication back since then.

I'm very happy with the service. They were quick, efficient and knowledgeable. I would use them again.

John did a fantastic job installing my new hot water heater and fixing my air conditioner! I would recommend him to everyone I know! I only want Matt back in the future.

AVOID! this place is a SCAM! Based off of the very favorable (probably fake) reviews and the super close proximity from my home I made an appointment for some general air conditioning maintenance with Huxley. I also decided to do the $150/yearly Premium Home Service with them considering I'm a new homeowner in the area and they seemed to run the gamut of services with some extra incentives. Here's a breakdown of the terrible service I received:

Friday: Made an appointment for Monday with a window between 10-2pm

Monday: Called me at 9:30am cancelling for the day, I reschedule to Tuesday between 10-2pm.

Tuesday: 2pm passes and I call at 2:30pm and was told "the person didn't show up to work that day." I didn't receive any notification or information regarding my appointment. I then reschedule...again.

Wednesday: Service window from 8-11am where the customer service rep confirms someone will be here. Another no show. So here we are at 11:40am.

I called Huxley and demanded a refund for my premium membership which they immediately did, which is only why I'm giving them one star. They didn't ask any questions or apologize, just wanted me off the phone as soon as possible.

I gave this "company" too many chances to get it right and they just suck, period!

Go literally anywhere else!