I have had the pleasure of these gentlemen performing maintenance and repairs on my furnace and installing a water heater at my house. They are ALWAYS incredibly professional, polite, respectful. They know their business and have no problem answering questions. My furnace went out yesterday and we had to wait a day for a part to come in. Late yesterday, the young man (sadly I didn't get his name) stopped back by my house and brought space heaters to us to get through the night!! I HIGHLY recommend this company for your heating and cooling needs.
Johnny Eaton was knowledgeable and friendly. He took the time to explain and had had us up and running in no time at all! They were able to get to us in quickly and our heater is completely fixed! I definitely recommend them!!!
I do not recommend this company to anyone and highly advise that a prospective customer to look elsewhere for fair service. The fan in my furnace stopped working and a technician came out, quoted me a much lower price for the replacement part than what I was finally billed for and wired it so it was continuously running. A month later, I never heard back and was faced with the highest energy bill that I have incurred while living in my home. I discovered that the tech never put in the order and, I assume, my issue was forgotten. I eventually had to flip off the breaker to turn off the fan and stop the energy usage. 4 phone calls, a month half and a missed appointment later, the technician returns and fixes the issue. My biggest buyer beware for anyone else is that no one was able to give me a price for the replacement part even though I had called twice asking for it prior to the tech returning. The office manager insisted that the tech come out and install the part and talk about billing afterwards. The final bill was about 3.5x times higher that what I was expecting based on the quote the tech initially gave me – thus putting me in the position where I have to pay instead of shopping around for other options. This is not how you do business and I was foolish to continue working with them.
I have been using Roger's Heating and Cooling since I bought my house 8 years ago and I will NEVER use anyone else! They are incredibly reliable, do high quality work for a very fair price, and every person I've met from the company is profession and friendly.
I wouldn't even give it a one star. It has been over 3 weeks with three different appointments where they still haven't fixed my AC. I would never recommend this company to anyone. Horrible, just horrible. They already charged my landlord after the second visit and it still isn't even working.
We expected them to come today and they didn’t bother to call to cancel after their technician broke his toe. We had to call 3x to get a response. Not how I’d expect a professional business to treat their customers. Needless to say we had to call other companies and wait another day.
These folks have responded quickly ev E ry time I have been in need of their services. Reasonable rates for having fixed every problem I've had for years now
Diana Sanger
I have had the pleasure of these gentlemen performing maintenance and repairs on my furnace and installing a water heater at my house. They are ALWAYS incredibly professional, polite, respectful. They know their business and have no problem answering questions. My furnace went out yesterday and we had to wait a day for a part to come in. Late yesterday, the young man (sadly I didn't get his name) stopped back by my house and brought space heaters to us to get through the night!! I HIGHLY recommend this company for your heating and cooling needs.
Gail Ostergren
Johnny Eaton was knowledgeable and friendly. He took the time to explain and had had us up and running in no time at all! They were able to get to us in quickly and our heater is completely fixed! I definitely recommend them!!!
Amber
I do not recommend this company to anyone and highly advise that a prospective customer to look elsewhere for fair service.
The fan in my furnace stopped working and a technician came out, quoted me a much lower price for the replacement part than what I was finally billed for and wired it so it was continuously running. A month later, I never heard back and was faced with the highest energy bill that I have incurred while living in my home. I discovered that the tech never put in the order and, I assume, my issue was forgotten. I eventually had to flip off the breaker to turn off the fan and stop the energy usage.
4 phone calls, a month half and a missed appointment later, the technician returns and fixes the issue.
My biggest buyer beware for anyone else is that no one was able to give me a price for the replacement part even though I had called twice asking for it prior to the tech returning. The office manager insisted that the tech come out and install the part and talk about billing afterwards. The final bill was about 3.5x times higher that what I was expecting based on the quote the tech initially gave me – thus putting me in the position where I have to pay instead of shopping around for other options.
This is not how you do business and I was foolish to continue working with them.
Corina McKendry
I have been using Roger's Heating and Cooling since I bought my house 8 years ago and I will NEVER use anyone else! They are incredibly reliable, do high quality work for a very fair price, and every person I've met from the company is profession and friendly.
Paul Olea
I wouldn't even give it a one star. It has been over 3 weeks with three different appointments where they still haven't fixed my AC. I would never recommend this company to anyone. Horrible, just horrible. They already charged my landlord after the second visit and it still isn't even working.
Advanced NMT
We expected them to come today and they didn’t bother to call to cancel after their technician broke his toe. We had to call 3x to get a response. Not how I’d expect a professional business to treat their customers. Needless to say we had to call other companies and wait another day.
David Griebelbauer
These folks have responded quickly ev E ry time I have been in need of their services. Reasonable rates for having fixed every problem I've had for years now
Cody Welborn
AJ was quick and clean and they did everything to a high standard. Would recommend their services.
Bea Dickson
Love this company! Can't beat their prices, not to mention outstanding customer service and honestly. They are the best!!
Duncan Whopper
They go the extra mile and are friendly as well as trustworthy.