Always loved Rogers, owner an amazing family man. Guess when things grow all one gets its hired help. Asked for Les or DeAnn to return my call but all I get is Peggy or Patrick. Sad to see good mom and pops loose customer service to volume. They responded in a desperate time of need, so I have to be grateful for that.
Absolutely rude. I was renting a town home when rogers heating and cooling had to come fix something. After moving out of the townhome, they called me 1 time to schedule a follow up thing and left a message, (that I never saw because I was in the process of moving and had a million things going on. Peggy then called me again a few days later and was absolutely rude and unprofessional. When I told her I had moved out she said in a snarky voice “and you don’t think you should have told us that” and then proceeded to hang up the phone. I called back and offered to give the property management number but she said she already had it and hung up again. The lack of professionalism and respect has really bothered me.
We used Rogers several times and we’re previously satisfied however last week they sent Sam out to our home to fix an exhaust fan in our bathroom, he asked me to google how to fix this, I called Rogers asked to speak with a manager or owner Peggy said she was the manager, I explained everything that happened she asked me to email her the exhaust fan that I have, I did she responded that she received it, it has now been 9 days and she never bothered to call me back or email me. I do not recommend you use this company. I waited 9 days before writing this to see if she called but so far nothing. Moving on to a different company and will never recommend Rogers again.
Les had his guy come to the house to just diagnosis and consult with me how to improve my A/C unit. The guy tried to sell me a whole new A/C unit and replaced a part of my A/C without getting my approval. Terrible service and communication. Don’t recommend them
We purchased a hot water heater from this company a little over two years ago and, not only was the price the most economical, the service was exceptional. They were very responsive and informative all the way through the purchase, installation and inspection. The other night, the pilot light went out on the heater and my husband was having a difficult time lighting it and called after hours for a possible service call to be set up the next day. We promptly received a return phone call from AJ who quickly walked my husband through what to do. He was able to get it lit which alleviated the service call. How many company would do that for you?? I highly recommend this company.
The service was great, timely and sincere- so ignore what the whiners here think. The tech worked quickly, took the time to answer all my questions, gave me valuable tips on how to save money and do my own easy upkeep- not in keeping with the too common bad practice of feigning good service in order to frequently visit my wallet. They are family owned and run and have a long track record of good business because they value fair business practice. Kudos to the Rogers!😄
After being unimpressed with other HVAC companies in town, I decided to try out Rogers. Since then, I have used Rogers multiple times and have always been happy with their service. They have the best prices in town!
We are new to the area and our central AC went out. Since Roger's HVAC serviced the previous owner, we gave them a call. Wow, Sam came out the very next day and made correct diagnosis. He returned the following day and installed new parts at a very reasonable price. He also pointed out a few things I can do as a homeowner to avoid future problems. Excellent service. Very polite and knowledgeable. Highly recommend.
R M
Always loved Rogers, owner an amazing family man. Guess when things grow all one gets its hired help. Asked for Les or DeAnn to return my call but all I get is Peggy or Patrick. Sad to see good mom and pops loose customer service to volume. They responded in a desperate time of need, so I have to be grateful for that.
Isabella Brooker
Absolutely rude. I was renting a town home when rogers heating and cooling had to come fix something. After moving out of the townhome, they called me 1 time to schedule a follow up thing and left a message, (that I never saw because I was in the process of moving and had a million things going on. Peggy then called me again a few days later and was absolutely rude and unprofessional. When I told her I had moved out she said in a snarky voice “and you don’t think you should have told us that” and then proceeded to hang up the phone. I called back and offered to give the property management number but she said she already had it and hung up again. The lack of professionalism and respect has really bothered me.
Alex Razvi
Awesom service. Always a quick response to any of my need. We love doing business with them. Highly recommend if you need any HVAC service.
Maria Barr
We used Rogers several times and we’re previously satisfied however last week they sent Sam out to our home to fix an exhaust fan in our bathroom, he asked me to google how to fix this, I called Rogers asked to speak with a manager or owner Peggy said she was the manager, I explained everything that happened she asked me to email her the exhaust fan that I have, I did she responded that she received it, it has now been 9 days and she never bothered to call me back or email me. I do not recommend you use this company. I waited 9 days before writing this to see if she called but so far nothing. Moving on to a different company and will never recommend Rogers again.
Ronald Clanton
I can sincerely state that they helped me. Excellent service and care. The best in Colorado Springs! This is who I recommend!
Ryan Marquez
Les had his guy come to the house to just diagnosis and consult with me how to improve my A/C unit. The guy tried to sell me a whole new A/C unit and replaced a part of my A/C without getting my approval. Terrible service and communication. Don’t recommend them
Mary Brown
We purchased a hot water heater from this company a little over two years ago and, not only was the price the most economical, the service was exceptional. They were very responsive and informative all the way through the purchase, installation and inspection. The other night, the pilot light went out on the heater and my husband was having a difficult time lighting it and called after hours for a possible service call to be set up the next day. We promptly received a return phone call from AJ who quickly walked my husband through what to do. He was able to get it lit which alleviated the service call. How many company would do that for you?? I highly recommend this company.
Paul Kaltenthaler
The service was great, timely and sincere- so ignore what the whiners here think. The tech worked quickly, took the time to answer all my questions, gave me valuable tips on how to save money and do my own easy upkeep- not in keeping with the too common bad practice of feigning good service in order to frequently visit my wallet. They are family owned and run and have a long track record of good business because they value fair business practice. Kudos to the Rogers!😄
Joe Tremblay
After being unimpressed with other HVAC companies in town, I decided to try out Rogers. Since then, I have used Rogers multiple times and have always been happy with their service. They have the best prices in town!
M Daniels
We are new to the area and our central AC went out. Since Roger's HVAC serviced the previous owner, we gave them a call. Wow, Sam came out the very next day and made correct diagnosis. He returned the following day and installed new parts at a very reasonable price. He also pointed out a few things I can do as a homeowner to avoid future problems. Excellent service. Very polite and knowledgeable. Highly recommend.