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Cool Air Solutions Heating and Air Conditioning Inc. Reviews - 100

4.8
Quality
5.0
Location
5.0
Price
4.0
Service
4.5
Cindy Quist

I have used Cool Air Solutions for many, many years. They are top notch, that is why I am a repeat customer. Ask for Tony ... he is the best of all the rest! Professional, courteous, kind, explains EVERYTHING and all with a smile! Can't say enough. I am going to request him from now on. I am sure everyone there is very good but Tony is my guy. Thanks Tony!

Jennifer Banegas

Be careful with this company, they sign you up for membership services without you knowing and claim you owe money but they don't contact you or say hey you have a balance. Then say they won't work with you and to find someone else. The worker handed me a folder with the paperwork he did and did not fill out the membership part because I did not want the membership.

Tony Hatch

Used them about a year ago - very professional at the time. Was roped into their monthly 25/mo membership fee that gave me some % off the same day work and future work. I few months later I lost my wallet and credit card that was being auto billed. Just got a harassing' text and email threatening collections for the last 25 bucks. Then they asked me if I wanted to continue the membership?!?!?!

Andrew Garrett

Mateo was our point of contact throughout the process, and he is incredibly knowledgeable and straightforward. I couldn’t believe how fast the whole process was. He came out on a Thursday, and was ready to install the following Monday. The installation took less than a day, and we absolutely love our two new mini-splits. I highly recommend this company and intend to work with them again for any AC needs.

Tracie Townsend

Great company, good service, friendly & knowledgeable technicians. Replacing a AC & heating unit is not a fun or pleasurable experience. No one gets excited when they have to get a new one. This company knows how to make it a little less painful. They have great attitudes and knowledge, they show up on time and look professional. Jordan Pierce sold us our system and I couldn't ask for a more upfront, honest guy to do the transaction. Jimmy came out when one of the units was tripped and he was so quick & seriously one of the nicest guys. I have been in customer service my whole life so I am pretty hard when judging companies. Given they have one of the least exciting purchases people like to make and still have great attitudes and professional employees I give them 5 stars all day long. Great hiring cool air solutions. Your guys are top notch!!

Emily Munoz

Cool air solutions has been great from start to finish. Jay came out to give us information and a quote. He recommended a few options beyond what other companies were quoting us. We felt confident in his recommendations and decided a conversion from 2 units to 1 larger more efficient system was the way to go. Miguel and his crew came a few days later for the removal of the old system and install of the new system. They were so careful not to damage the walls or staircase. Covered the carpet and cleaned up the debri that came down from the attic. The new system is amazing. It’s so quiet and the airflow is perfectly consistent. Our energy usage is down to a reasonable and affordable level now. We definitely appreciate Jays recommendation on a variable one unit system. And we definitely appreciated Miguel and his crews expertise in installing the system. Also a note, during covid times, everyone wear a mask while in our home. Even when it was 100 degrees and they were hauling huge pieces of equipment in and out, the crew never took down their masks.

Brian Bosch

* * * * * !
I highly recommend Cool Air Solutions and will use them again. Luke was my AC professional and this is the best experience I have had with any contractor.

I have an older AC system (18 years) so I appreciated that Luke was a straight shooter, didn't oversell and spoke to me like he was "my AC friend in the business" looking out for my interests. I also appreciated the rich technical knowledge and experience he brought to the table.

He was completely thorough in his diagnosis which included pressure tests, drain checks, cooling tests, and he was equally adept with his recommendations.

Although I ultimately decided to gimp through this current heat wave, rest assured, I will trust Luke and the team at Cool Air to be there in the future when I replace my system and/or add on a whole house fan in the off-season.

Jessica Gage

Our AC went out in San Diego during a heatwave. Called on a Friday night at 7pm, got an appointment Saturday 2pm-4pm. The phone staff were great. Michael showed up early at 1:30pm, which was awesome. He was quick to diagnose, and luckily it was an easy fix. He spent time explaining to me what happened and took photos. Then did it again when my husband got home. He included the photos on his invoice which he emailed me.

Mary Obidinski

We needed some regular maintenance on our heater, and decided to give these guys a try. Everyone I spoke with was polite and courteous, and We got an appointment in two days, which was great! Luis was kind enough to call when he was about an hour away, and arrived just when he said he would. He was friendly, walked me though the process, and was happy to answer all of my questions. This was a great experience, and we will call them for all HVAC needs going forward. Thanks!

Jennifer B

Jimmy was super helpful. Very detailed on explaining each part. Extremely thorough. Would definitely recommend this company. Glad I was referred to them. Darren has been amazing thru the whole process of funding, installation, maintenance and adjustments of our new system. Extremely professional and quick responses.

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