Blue Mountain Air

This company is a disaster to me.

We moved in our brand new house built by KB in 2017. Blue Mountain is the vendor who installed the heating, AC and bathroom exhaust fan. However, till 2019 (after more than two years of the house delivery), they haven't fixed all the issues they left in the house. Either me or my wife has to use our vacation days to wait for them to come for the fix, for more than TEN times.

We still have the AC freon leakage issue waiting to be fixed. We hope they can take their responsibility to fix it ASAP rather than postponing it again and again.

I had an AC service appointment with Blue Mountain AC scheduled around 9AM on Dec 6th 2018.

Daniel called me at around 8:40am, and told he would arrive at 9AM. He showed up on time. He brought with himself shoe covers which is really professional and considerate. I took him to the room where AC vents were blocked by dampers. He inspected it, and asked to check other AC vents. To my surprise, he found one AC vent in laundry room which also closed, and I did not realize that before.

He reopened all closed dampers, put vents back and let me take photos of the clips he used, so I know in future what kind of clips to buy. He reminded me to take a photo of a clip with a quarter coin put on it, that will help during future purchase.

Daniel reopened all dampers in about 40 minutes, got work done neatly and quickly, and attitude is really polite and friendly. I had really a good experience.

DO NOT GIVE THIS COMPANY YOUR BUSINESS. Blue Mountain Air installed a top of the line Carrier Heating and Air System in our home in Danville, CA. Our system was not heating during a severe Cold snap. Calls to their customer support over 4 days did not get us a call back. My calls to Carrier resulted in all parts would be covered by our still active warrantee. Work had to be done by the installer or another Carrier repairman. Upon inspection by a Blue Mountain Air technician, we were told None of the replacement parts were covered. When I informed him that I had contacted Carrier myself prior to his visit and that was not what I was told,, he explained that the repairs would be very time consuming, and it would be easier to install a NEW unit,,, a new unit would be 100% at MY COST. Over the period of days our home was at 50 degrees inside,,, executives at Blue Mountain Air, could care less. They never returned any of my calls over the 4 days. Not even ONE call from their managers. On day 5, I went to COMFY Heating & Air. We had a warm house the next day.

We just moved into a new Solar powered Town home. However, It has been bothering us for several months due to either heating or AC not working. We felt that it could be some wiring issues, however four prior electricians (total of ~16 hrs) could not figure out or fix the issues, until Daniel C came. He pinpointed to the right issue, and fixed it in less than 2 hrs! He also did above and beyond, check the AC pressure etc. for us. After being frustrated for a while, we really appreciated the professionalism of Daniel C. He is the best of all!

Don’t respond to email inquiries and their contractors aren’t knowledgeable or able to explain the basics of hvac in a way that is helpful for us to fix our own issues. 2 yrs of heating issues later and I discover one of my dampers has never worked which explained everything. Useless

my house is BRAND NEW, just moved in Nov 2016 - first time I try to run my air, it doesn't work and keeps sending the breaker off - called and was told they can't come out for a WEEK - I am not good at suffering in the heat - did I mention the house is BRAND NEW? I am also wondering if this is why my SMUD bill has been ridiculous for a 800 sq foot home.

I am going to see about getting my own repair done and then I will send my builder the bill since they are the ones who hired Blue Mountain.....guaranteed, more to come

I have been trying to reach someone here for a week to no avail. Every time I call, I am sent to voice mail. Today, the line rang twice and sent me to voice mail, which tells me the person was sitting at their desk and deliberately sent me to voice mail. I called the main 800-number and actually talked to someone, who, low and behold, sent me to someone else's voice mail box. I want a simple job done, and I want them to do it because they installed my unit, but they do not return your call... ever. It's maddening. If I allow someone else to do the work, my warranty will be voided. I guess my next move is to continue posting reviews everywhere and to make a complaint with the Better Business Bureau, but they may not even be a member. This is frustrating.

Danny was absolutely amazing in fixing the HVAC system in my new home. There were all sorts of issues with it but Danny was knowledgeable and friendly throughout the entire process. Promote this man!

DON'T USE THIS COMPANY. I purchased a top of the line carrier from them and paid top dollar 5 years later its broken and still under parts warranty and when i called them they told me 4 weeks before they can come out and do warranty work and to call another company. Now i'm stuck trying to get another company to do warranty work on another's company install

Danny was great. Spent so much time at our home to diagnose the problem and fix the issue. Now hour heater is working again :)