Empire Plumbing, Heating and Cooling

I would give no star if I could. They were rude on the phone. I placed a call for them to repair an air conditioner and based in their advertisement of free estimate. They were not willing to honor that. The operator was telling me at 6:00 am that the phone line are lighting up and he has to go. Such a Bad Customer Service. I would refuse to give them business.

Other people that came out before didn't connect the cords back properly to our AC they were extremely loose. Keith came out not only was he very professional but took the time to explain thoroughly our exact issue. It was a quick easy fix and now our AC works great. Will be calling Keith again if there any more further issues.

They came out on time and diagnosed the problem with our leach field, which was excessive biomat. The technicians we're very knowledgeable and explained to me how the whole process works and that we needed septic shock treatment, which is available at home improvement stores and online. They refused to even charge me for a house call. I Will definitely use them again.

They hydro jetted my sewer pipes. I am very happy with the service. Their technicians were polite, professional, on time…. I will definitely use them again.

Brian is the man. He definitely knows what he's doing. One company told me I needed to replace my entire furnace, Brian told me I had a wiring issue. Fixed it fast and for significantly less than the price of a new furnace.

Have had plenty of experience with this company. Very adept with heating and cooling repairs and installation. We continue to Bering them in regularly for ongoing maintenance. Wholehearted recommendation.

Keith is very knowledgeable and experienced. Made our ducting replacement easy. Will recommend Keith at Empire to anyone who is in need of hvac services.

Thank you Jim for the amazing customer service you provided. Not only was your customer service exceptional, but your guidance into pricing and job options.
Highly recommend!!
Empire plumbing heating and air was based on the cleanness and friendliness but also the ability to feel safe living here. If on the search for a new plumbing job ask for Jim or his best customer service.

Keith was on time to our house and was very professional. He replaced our heater. We now have hot water. Thanks Keith!

Brian was amazing!! Another company wanted to charge us 13 THOUSAND DOLLARS to fix our AC.. turns out, we only needed a 350 dollar part and an air filter cleaning. Brian was nice professional and quick. In an hr everything was done and our house was cool once again 😊 definitely recommend!!!!!