Stout's Heating & Air Conditioning

We called Stouts Heating and Airconditioning to check our ducts. The owner’s son, Steve came to do this . He did not go under our hose to check the duct work but stated it was okay. We didn’t receive any pictures to verify his findings.

After leaving, we discovered several days later that our crawl space door had not been put back. When we called the business, we were told by the owner (Jean). that her son said he didn’t leave the cover off. Another person came over and assured us that if a cat was under the house it would run out when he opened the door to the crawlspace. He also didn’t go under the home.

Today, December 14th we discovered the neighbor’s cat under our home. We were able to remove the cat.

While both service people were friendly. their work was less than thorough and was incomplete. I hesitate to use the word lax to describe their work but it was no satisfactory and didn’t sole our problem. The best I can say is perhaps there was some misunderstanding of the work we wanted to be done.

Michael Aberle

Best HVAC company in Sonoma Co. Our HVAC went out during the earlier Sept '22 heat wave. They arrived promptly, diagnosed the situation and gave a really fair price to fix our unit.

Ultimately we ended up needing a new Furnace as well. Again, they price was really competitive, they installed it and had everything running. Excited to have a new unit for winter!

We would highly recommend this company.
They installed Heating/ added A/c reasonable price, great work. It's been a year now problems!

Starting with the first encounter, when I had finally decided to replace my 23 year old furnace, I was initially impressed with the professional attitude of the man who came to the house. He took me through the process, step by step so I knew exactly what to expect.
The crew of three who arrived on time the next week accomplished the installation and all the extra work involved in 4 hours. They were friendly, answered all my questions, and generally did a five-star job. I'm very happy with the whole thing! Thanks, guys!!

We called their office on Tuesday, and they were able to schedule an appointment for Wednesday afternoon. The technician called as he was able to arrive an hour earlier, which worked out very well for my schedule. He was super friendly, helpful, and amazing with our dogs. He was able to check and complete the repair for us within an hour. Definitely recommend.

The entire experience was better than expected. First, Dennis came to give us an estimate, which he did with a veterans discount. We had heard others in the park tell us how much they had paid so we were surprised at the estimate we got. We sat outside and visited for a half hour. He was polite, kind, and we both felt that he was a very trustworthy person. The installer was here when scheduled and did a fine job.
When it comes time to buy a new furnace we will be returning Stout’s for sure!

As a plumbing company, we have done work with this company on several occasions, so when it was time to fix our own heater we called them right away. The technician came out that evening, quickly diagnosed our issue, and had the part on order and installed the very next day. Their bid was very reasonable, and they were so prompt. They run a well oiled machine over there and even though they have been in business for a quarter of a century, they still put their all into their work. Their efficiency and value of their work was not just professional courtesy, it is just how they run their business, the many 5 star reviews will tell you that. I recommend them to all my neighbors, friends, and family!

Our old heater stopped functioning, and I called Stout's since they were the only Heating and AC contractors advertising that they service Coleman heaters. The service rep recommended replacing the unit because of its age and the cost of repair. We wanted to add an air conditioner also. I made the mistake of not getting bids from other contractors before going ahead as their estimate sounded ballpark and the summer heat was approaching. They gave us a choice of 2 levels of efficiency for the heater but didn't describe the air conditioner they would install. We now have a huge box outside that is rated at the minimum legal efficiency. The estimator suggested that we could forego the building permit and inspection, but we opted to pay the $500 for it. The unit was installed in a satisfactory manner, other than their failing to move some of the heavy furniture back in place and denting the track for our closet door with the ladder used to access the crawlspace. The main complaint is that when the City building inspector came a week later, the work failed the inspection due to their overloading our circuit system with the air conditioner load. The inspector requires that they perform a load calculation and replace the circuit panel with one that has a higher capacity. I contacted Stout's immediately to let them know, and the company owner called right away to assure me that the unit is not a fire danger, but a week has passed by and they have not contacted us to arrange to address the problem. In addition to not being able to use the air conditioner we just paid $5000 for,on order of the building inspector, we haven't received a receipt for our payment for their work.

Dennis and Darlene are great to with and are honest !!! Dennis gave me the best price out of three bids for a 3 ton unit change out, furnace and central air, 16 SEER. Tyler and Curtis are great installers and my wife was impressed with their knowledge and they took the time to explain things we didn't know or understand. I am very satisfied with their work, knowledge and expertise. My wife loves the new unit and the ten year Coleman parts and labor warranty. The most important thing is to have an installer that is going to be around for the long haul, Stout's has a great business reputation.

My A/C quit I called the company that installed it in 1999. I was told that the last time they came out on a service call in 2017 that the tech. noted the unit was old and parts were hard to to get. they did not want to make appointment unless i was ready to replace the unit. I called Stouts Heating and Air Conditioning , which is 1 hour away, Not only did they make the appointment pretty quickly, Dennis found the problem and hard it fixed with in 5 minutes of arriving. When its time to replace this A/C Stouts will be doing it and any other repairs they can do. Big Thank you to Darlene in the Office for her excellent customer service and Dennis for his honesty on fixing a simple thing instead of wanting to replace a functioning unit.