California Deluxe Windows

We are so pleased with our beautiful new windows! We chose CA Deluxe due to their superior engineering, but would do business with them again because they went the extra mile. When I was disappointed that the trim didn’t match my house, they sent a painter out to make things right for me - even though my disappointment was totally my fault for not noticing the “paint ready” state that was explained in the contract that I signed. Excellent service, start to finish, five stars!!

The first thing to be aware of is that the initial appointment can take at least 3.5 HOURS!! Totally unexpected.. they like to go into all the details of the history of the company, details of materials, comparison to other companies, warranty comparisons, etc. All useful information but preferably condensed to around 1 hour. I had to feed my son dinner 2 hours into the appointment and that wasn't a good enough queue to "wrap it up." I finally had to be blunt and say "okay I'm sorry but it's passed my sons bedtime" by that 3.5 hour mark. I'm sure they would have gone on longer if I didn't end the appointment.

I put a deposit on my card and the rep told me it would be a hold on my card, and I wouldn't be charged. WRONG! My card was charged. Their cancellation paper work said I'd get my refund within 10 days, NOPE. It's been passed 10 days and no refund and no one is responding to me about my follow up. It's unfortunate that I have to dispute this charge with my credit card company since CDW isn't handling the issue on their end as agreed upon.

Also super frustrating how CDW appears to be have amazing customer service IN THE BEGINNING, which almost made me pick them as the company to work with. As soon as I changed my mind, their customer service was almost nonexistent.

While we're at it, I'd like to share that when other companies heard I was possibly picking CDW, they told me to look CDW up on BBB and the Contractors State License Board to see how many complaints they have filed against them. I did just that and was really surprised to see all the open cases. Really disappointed that now I'm going to open a case too since they won't refund me my deposit.

Our experience was that the California Deluxe Windows team was just fantastic. We scheduled a housewarming on the same day that we were going to have the windows and doors installed. We were worried that this would be too much, but the crew made it work. They installed all of the windows and French Door handles, locks, and everything else around us. They were done in a few hours and it’s like they weren’t even there.Thank you so much..

They lived up their reputation! Our home is quite old. We’re thinking about selling it in the next few years. Getting new replacement windows is one of the best ways to increase the value, so we wanted to find the right company for replacement windows in Woodland Hills. That company was 110% California Deluxe Windows.

I had an idea in mind of what I wanted our windows to be. In the in-house consultation, however, the idea was suggested of curved windows facing out towards the garden. That was a game-changer. We got those as well as new windows on the other side of the home as well. Each has really added something special to our home. Highly, highly recommended.

Thank you to everyone at California Deluxe Windows. We were nervous about getting new windows on our home as it had been about twenty years since we did so. They were starting to show their age so we know it was time to make a change. Between the two of us, we may have called each company that has California replacement windows. CDW made it all simple.

The in-home evaluation showed us everything that we didn’t know about new windows. We didn’t know they were so energy efficient. We certainly didn’t know they could keep our home warm at night, too. It’s been a few months now so I just wanted to say how much we appreciate these windows and what they’ve done for our home.

I would like to commend CDW for installing our windows when they said they would install our windows. We had worked with other home windows in Los Angeles companies but they would cancel our installation at the last minute, once not even giving us an excuse. These installers were professional, doing their work quickly and without incident. I’ve been recommending them to my friends.

Everyone I talked to at California Deluxe Windows has made this process easier. My parents are in the same home they’ve been in since the 60s. They haven’t had a window replacement in many decades. I think I reached out to every single company offering window replacement in Santa Cruz. Each just didn’t seem like a good fit, like they were selling my parents something. California Deluxe Windows installed windows that my parents love.

Very good to work with! California Deluxe Windows is the only custom window company in West Hollywood that answered all of my questions. Between my husband and I, we don’t plan on spending this much on windows again. Before we buy, we wanted to know everything. CDW’s people are so patient. Their windows and their customer service have exceeded our expectations.

What I like best about these windows is that I don’t have to clean them all of the time. I went with another company that offered replacement windows in Woodland Hills but their windows seemingly always got dirty or smudgy. It felt like I had to clean them every other week. These windows are so much lower maintenance, I can just enjoy them.

Never thought that getting replacement windows in Palos Verdes would be this easy! The crew arrived right on time, even after I’d just assumed they were going to be a little late. My wife and I just went about our day while they installed the windows. I think they were done before dinner time. The windows have been wonderful since.