Friars Heating, Air and Solar

He was polite and friendly and did great work! Thank you Wyatt! Nanci Hayward

This may have been our favorite contractors we have ever used for anything. He did a great job and was so pleasant to work with. We had a very complicated repair on a line for our mini split, and had been looking for weeks to find someone who could do the work. He saved us money and did a beautiful job. The owner even showed up on site and warrantied the repair. I would recommend this company highly! They were so great to work with from start to finish.

I’m very impressed with the level of professionalism and friendliness display by Chris, he was diligent in his work and made sure everything was clean. I will continue to use his services. I’m glad, I called this company! Thank you so much Chris!!

I am Very happy with my service! Chris was awesome! Knowledgeable, friendly and thorough. He found our problem with our air condition quickly, step by step and he had our a/c working and got new thermostat too!
Katherine was also very professional and had great customer service! Especially
Communicating to change to early appt.
Thank you !

The two techs, Brian and Oscar were thorough, polite, respectful, professional and quick!

Technician arrived on time, and got right to work. Bryan was very courteous and professional and didn’t stop work until the job was finished. Another technician came (Chris) to work on the compressor when it was time to do so. He was also very courteous and professional. When the job is finished they thoroughly clean the area up. I would definitely recommend Friar’s if or when the occasion arises.

Greta customer service. The installers were very friendly & helpful when it came to the questions I had about the system. They assured me that if I had any questions that they would just be a phone call away!

Friars Heating and Air were great. They made sure the job was done right and the installers were very professional. Nicolas was professional

I would highly recommend this company to anyone that I know looking for a trustworthy company to install AC.

This company has the best customer service.

Great communication! Very detailed about everything is a pleasure working with friars heating and air!

Hired this company because our house was not cooling (specifically the two primary rooms). Michael told us during his initial inspection that we need to upgrade to a larger unit and assured us this would resolve our issue. The total cost of the work would be $13,490. We trusted his recommendation and hired them to complete the work.

After the unit was installed, we were surprised to see an additional charge of $2444 on our credit card. This charge was not part of the original contract and was never approved. When we inquired about the extra charge with the company, they said it was for "additional work" but that, they would absorb the cost "as a courtesy" to us even though this charge was never communicated to us or agreed upon. Had we not noticed the charge, they would have gotten away with charging us an additional $2444 over the price quoted and agreed upon ($13,490) which we had already paid.

Over the next couple of weeks, we were in the midst of a major heat wave. It became blatantly apparent that while the unit seemed to be cooling the kitchen, entryway, and hallway, the primary rooms were still not cooling and were incredibly warm, compared to the rest of the house. The AC unit was working but it was not cooling the rooms like Michael had assured us it would so we were very confused. We called Friar's to follow up and asked if someone could come out to check why the rooms were still not cooling. Chris came over to the house and upon inspection, told us that the reason the rooms were not cooling (and would not cool) is because the ducts were broken and needed to be replaced. He then told us that this would cost $600 per vent--a total of $4200. He said that the ducts were "outside the scope of the work completed." We were in shock since we were NEVER once told anything about ducts needing replacement during any of the previous interactions with the guys or the initial inspection that Michael completed. The guys who installed the unit spent a period of 5 days in our home and for some reason, never felt the need to tell us about ducts needing replacement. Michael had assured us that to cool the rooms, we needed to upgrade to a larger unit. He never recommended or even mentioned anything else.

I called the company and communicated that we felt that the ducts should have been a part of the original quote/work and that a bigger, newer unit was pointless in resolving the issue we wanted resolved (cooling the entire house) without the ducts. The unit works but the rooms are still not cooling, which was the reason we called Friar's in the first place. We, of course, are not HVAC experts, so we trusted Friar's to inspect the house, make a recommendation to solve the issue, and provide us a quote. About an hour later, I get a call back, and unfortunately, I do not remember the name of the man who called me back. I wish that I did remember his name because he was so incredibly disrespectful, condescending, dismissive, and rude to me on the phone. When I explained to him why we felt that the ducts replacement was an oversight on their end, and that we should not have to pay and additional $4200 on top of what we had already paid, he kept telling me that "the AC unit works". He kept repeating that point and even likened replacing the ducts of the house to "replacing the windows of a car" which were not directly related to the AC unit. I am not an HVAC expert but I am certain that the ducts are a VITAL part of the HVAC system. So much so, that without them, no matter how big the actual AC unit is, the rooms will never cool. He kept talking over me and telling me that they would not replace the ducts for "free". Finally, after arguing with me for a long time, he told me to shop around and he would match the price (as if we would hire them again after all of this). After paying over $13k to this company, our rooms are still not cooling. I HIGHLY RECOMMEND THAT YOU STEER CLEAR of this company and get quotes from other companies who will be much more thorough, honest, and transparent with their work.