Big Mountain Heating & Air Conditioning, Inc.

Great company! The techs that have serviced our system took the time to explain how the system works and several different options for repair/maintenance. Very personable staff!

I called them in September to look at replacing my boiler with new HVAC and water heater. They came out twice, the second time for an in-depth assessment, as my house has some challenges. I was assured that they understood the job, just needed to research parts and would get back to me. I never heard back. I called several times over the next few weeks. Each time was assured of a callback, so-and-so was out of the office, etc. One customer service rep assured me it was his personal mission to get me a response, but that never happened.

If you don't want a job, just say so. I was hoping to replace my heating before the cold season. That isn't going to happen now. I know it is going to be a challenge to find someone to do this job. However, ghosting customers is bad business. I almost never write reviews but this treatment is disrespectful. No excuse.

Great technician and great service. We have been Big Mountain customers for several years and have always been very happy with their service and our interactions.

Joseph did a great job servicing our AC and furnace. He answered all my questions and appreciate the job he did.

Austin was a great technician. He was polite, courteous and thorough. I highly recommend Austin and Big Mountain Heating and Air.

Leo arrived on time and was very professional. He explained everything he was going to do. After he was done, he showed me pics he took and explained what he found. My system is very old, but still works good. Hoping to get a few more years out of it. I did sign up for the $12/monthly fee that will get me a couple inspections a year.

They showed up very professional. Extremely honest. They fixed problems and serviced my units they work much better now.

Thank you Big Mountain Heating and Air again for your same day service. I am very happy with Carlos the service technician, he was polite, efficient, skillful, and honest. Carlos explained things to me and kept me informed on the progress of my unit. The price of the repair was low and the service all around was awesome. What else could a customer ask for! I recommend Big Mountain Heating and Air Conditioning highly and make sure you ask for Carlos!

Armando is very knowledgable and professional. He’s easy to talk to and explains in detail what needs to be completed. Pleasure dealing with him, I will refer him to anyone in need of service. Highest customer service I’ve seen in some time.

Big Mountain as a company is amazing, great customer service as well. All other calls for emergency air conditioner service were anywhere from 7 days to 3 weeks wait time, BM was out the next day. My family and animals greatly appreciated the relief at 100+ weather, A++.

Service members showed up on time and were very informative about the service, the products, and my heater and A/C system. We appreciated the honesty and professionalism that both technicians Joseph and Ed displayed. Unfortunately we we’re not financially prepared. We will purchase from this company in the near future because they are honest and their products stands on its own! Look forward to doing business with Big Mountain soon!