Tri-State Home Improvements, Inc.

I used them actually through a low income program about 4 or 5 years ago for my hvac. Our system had died in one of the hottest summers of my life and a friend recommended them for an ac replacement. The staff was knowledgeable, friendly, realible, and efficient. I was quoted a ridiculous amount from other companies for my hvac and thanks to their program I was able to get my hvac up and running in no time. Their prices from what I hear our fair and my hvac is running perfectly better than the last one we had. I'm enjoying the cool breeze as we speak and It wouldn't have been possible without this company. Thanks again. Hope my hvac lasts longer but if I ever need maintenance I know who to call. :)

If I could leave 0 stars I would but trust me when I say to beware of this company and their shady business. They are subcontractors for the Southern California Edison and the things I'd tell you will make you want to never use their service ever again! To begin, they are never available, they are short staff, and barely answer the phones! The rare occasion they do answer the phone you can hear people yelling and screaming, cursing, and I think at one point heard dogs barking?? I had an employee once tell me after rescheduling me for the 5th time that she apologizes but everyone in the office has covid and he's showing symptoms so he can't go out. I asked so if they are positive and not showing symptoms you send them out, and she said yes the owners do that all the time. They even have the staff there working if they have covid and follow no cdc protocol. I have others use them for services, one friend of mine had an cooler installed and after trying various times to get someone to go out after they failed the city inspection, she said the person they sent out was rude and said it's fine?? The crew they send out are always in a rush and do such a horrible job because in their words "we have to get as much things installed as we can" tells me that they are more about quantity and not quality. What kind of company rushes work especially something that has to do with the electrical industry just to meet their numbers. I can go on and on but I will leave you with this if you are one of unlucky people to get them as your contractors run! Especially if you get them for your hvac. Also speaking of hvac, I recently found out that they are starting their own hvac company called aqs mechanical with only one person who is actually licensed to do hvac work and he doesn't even do the actual install! They are also getting their information from previous edsion customers they helped in the past, that has to be some breach of confidentiality? I wish luck to the poor unfortunate souls that have to deal with them I fortunately will not. I will be taking my business to John Harrison, a real company not one that's run by ignorance.

They installed our A/C. Days later had a big leak, a portion of the ceiling fell Thur, they came out and fixed it, but then there was another leak, this time they said it was caused by a animal . We had it inspected, no sign of any animals. Therefore they didn’t fix it. Later our heater upstairs wasn’t working, they came out , found that a piece of metal had fallen into the motor. They did take care of that. WOULD NOT RECOMMEND them.

These people are extremely helpful and knowledgeable when it comes to their hvac services. They installed a swamp cooler and new ac unit, helped us pass city inspection by putting in new carbon monoxide detectors and fire detectors which we hadn't had in a long time. All through an edison program. They are great to work with and know their stuff.

Tri- state was contracted by SCE to install new heat and air unit in my parents home. The unit has literally never worked. It has been this way 11 months! My parents are elderly and have had to endure the cold winter and 110 degree temps with no working heating and air service. We've made several attempts to call but no one has ever returned our call. Do not do business with them, you will regret it. Crazy thing is that the original unit worked fine prior to this, but SCE offered to replace with new cost effective system as part of their energy assistance program. This has only cost my parents more because they are running portable heaters or fans throughout their home to make conditions bearable. My father has had to be treated for dehydration as their home temps were extremely high. I believe any good reviews of this company are most likely fake. They received funds and haven't been heard from since.

I've been assigned to this company to do an energy assessment on my rented house for SCE. They called me when I was at work and unable to answer. I try to call them back--I've requested that they call me during my lunch break so we can make contact--and they return my call, not during the times i'm able to answer my phone. I finally got a denial notice for the Energy Savings program because we never made phone contact. I've made 15 calls and left 15 messages since I was denied on 2/22/17--I've requested that they call me during my lunch break so we can make contact. No return calls--not even ones I couldn't answer.

Did some bad work and I didn't find out until later since I'm not a hvac expert. By the time another company worked on my home they mentioned the damage caused by them. They found a bunch of excuses to not stand by their mistake.

Have tried to call multiple times about what’s going on with my appointments but no response. Reached out to Southern California Edison instead just to try and get a response from them. Terrible.

I was able to get a new air conditioner unit, swamp cooler, and weatherization for my uncles home for free. working on getting him a fridge. i know edison provides it, and these guys are subbed-out to do the work, but were greatful for all of it.

They were nice very informative and on time they did an excellent job installing my a c unit. Very fast and professional even installed a CO detector. I would highly recommend this