RKM Heating and Air Conditioning

It's been over a month since our new system was installed. Brand new Goodman outdoor AC unit and gas furnace in the attic. Great customer service. Matthew was very knowledgeable and helped us select a system that was within our budget and needs. Omar and his installation team were nice and professional. Very happy so far 👍

Robert, did an amazing job helping us repair our heating system. He took his take to explain everything to my husband and I so we can avoid any issues in the future. We will definitely recommend RKM heating and air conditioning to all our friends and family. Wish I could give more than 5 stars.

I have used them first in September 2022. They were able to fix one of my AC system and running so far. They are also very good at following up on tune up schedule since I purchase one of their Komfort care package. I scored a 3 cause of the last visit I encountered. I requested first a tune up schedule but texted that one of the unit seems like not blowing enough cool air. It was running fine last summer and just turned it on couple of days ago. They were able to give me an earlier schedule instead of end of the month if it was just a tune which was great. I waited from 1 to 5pm given window. I notice that it was getting close to 5 and the technician still did not arrive. I sent a text to check and I was told he is on his way. The Technician was late and came around 15mins after 5pm window. I explained what was going on and he went to the back and plugged his pressure tester on one of the AC unit I am having problem with. He just looked at the tester and with in 5mins immediately said he thinks I have a leak and he suggested an isolation test but will require a welder. I asked him aren't you going to check or do a throughly visual checks first of the whole unit as a step to see if it has some leak. He said he can open the coil but that will cost. I hesitated and asked more questions for clarification. All I was asking is to do a better initial inspection first. I felt like he didn't want to do this when I asked him to and his response was that I want the job done free. I said no but I would at least want a fair work done. He then went to the attic to check quickly an took pictures he said he did not see any leak. When I ask can he then do the tune up of the other AC that is doing fine he said he doesn't have the time to do it cause he came late. This will be done when they do the isolation test and don't know when this will be scheduled. I am torn if I should still schedule this or just get a 2nd opinion. I felt like he didn't do a full inspection first in order to come up with list of options and that it's the end of the day he just wants to get over it.

Axel did a wonderful job repairing our old heater. His knowledge and experience led him to troubleshoot a very old system. He had us heating our home in no time. We’ll be calling RKM in the future because of their expertise and fair dealings.

4 yrs now and Keep getting a runaround with final city inspection. RKM says its on city and city says on RKM. still have not received my thermostat they promised.

We received no calls, emails from rkm. We've only received a letter from the city and is blaming rkm for no response.

As for the thermostat is concerned we were told a new thermostat would be given to us after installation was completed regardless if we had one or not.

The technician did a great job and was very professional. My only complaint is I had to pay for 8lbs of coolant when my system only takes 6 lbs. This must be a new thing as it was not like that before.

We have used RKM heating and air conditioning for over 9 years now. They initially installed both of our air conditioners and heaters. Robert is very professional, personable and really cares about his customers. He’s very honest and dependable. We trust his company as well as employees and appreciate that he explains everything in great detail during the entire service. Thank you RKM for keeping our family comfortable.

Ron Newcomb is professional, well groomed, polite, friendly, on time, and explained in detail services recommended. He is an asset to the RKM family business.

RKM did an excellent job installing our AC unit. Professional attitude, quick to respond and they worked with our roofers to ensure the system has a great seal and done right. I highly suggest this company of your system needs service or replacement.

I love this company. The techs are always friendly, polite, professional, and clearly explain what they’re doing. Which is very helpful! I always appreciate the text message updates when they’re on their way, too. Thanks for the timely maintenance! See you in 6 months.