JJ Heating and Air Conditioning Co

Our heater broke down during winter, JJ Heating and Air Conditioning immeaditly responded and came down the next day to take a look at it to repair it to make sure we did not go through to the winter without heating. Since our furance is 30+ years old (and no A.C )And we preferreed to go with new units. I was happy with their quote for a new heating and A.C units . They very promptly and efficently installed a new air conditioning and heating system for us. Overall, we were very satisfied with their service and would definetly reccomend it.

These folks helped to repair some disconnected duct work I had in my crawlspace. It's clear they run a great shop from top to bottom. Communication was great, and fast (Thank you Keeley!) and for both visits they arrived on time. They are on top of covid protocals and treated my house with care. Most importantly they solved my problem in no time and for a fair price. Thank you Arron and Andre for your help. You'll be hearing from me again when it's time to replace my system.

Prompt and communicative. Got my ac up and running. I own a gym so hot air and studio HIIT training don’t mix! We have more work to be done and will definitely be using them for the future and maintenance. As a small business owner myself I appreciate the care taken by an owner to do a great job!!
Thanks Guys!!
Jeremy

Updated: the VP eventually came with the crew and reinstalled the piping on the outside, so it looks professionally done.

JJ Heating and Air is one of the very few Mitsubishi certified contractors in my area, so I had only 3-4 options to choose from. I chose them because of good Yelp reviews, good warranty and immediate availability. The results were hit and miss. While I can hope that the technical setup of the equipment was done professionally and is covered by warranty backed by Mitsubishi, I cannot give the management of the project and the attention to the details more than D.

It started with the small detail and got worse and worse. They had to run the 220 v cable on the wall inside the house. I asked ahead of time whether I should get a channel to hide the cable inside. They assured me that the cable would be grey and would blend with the wall. Sure enough, cable was bright orange and the channel that I wisely purchased ahead of time just in case saved the day. However, their installation was sloppy. The photo showing the channel installed and the dings on the moldings made by the installer is attached.

The first crew that came do the installation was maskless (despite the stated policy), did not let me know where they would be drilling the walls so I could cover furniture, used my equipment without even asking my permission, left construction dust and trash on my furniture and in the open boxes that they did not move out of the way, and, the worst of it, they ran piping in a sloppy fashion, without any consideration for making the pipes less visible from the street, which is important to me due to the HOA restrictions.

They were supposed to return next day. I sent a letter to the management and refused to let them back into my house. The owner apologized and sent another crew. This crew was polite, more diligent with their work, re-did how the pipes were routed, but still left unfinished business behind. I had to hold off paying second half of the payment until it is fixed. After it was fixed, I reluctantly paid because JJ told me that inspection would not be scheduled unless I pay in full. I deeply regret doing so.

After I did some research, I realized that professional companies use very tidy vinyl channels that look elegant, but JJ uses shoddy square aluminum conduits that look ugly. I am going to paint them over after inspection, but make your own judgment whether it is going to make it any better. See attached photos comparing JJ work to what can be done. Judge by the photos I attached, they speak better than thousand words. I cringe each time I look at the conduit they put on top of the piping.

The equipment they install is probably going to work OK, but the look of it is horrible. It is right before my eyes on the deck each time I walk out.

I had to follow up several times on the city inspection, which was supposed to be completed within 2-4 weeks upon completion. It has been 2 months, JJ apparently did not submit correct information, and I am still waiting for the inspector.

After my 2.5 months of experience with JJ, I do not recommend them. I wish I had better things to say about them, but the facts and photos speak for themselves.

I sent several messages to HVAC companies the week before Christmas after 12 year old dropped his iPhone down the heating vent. My son said all wanted for Christmas was to get his phone back and my husband and I tried different things to try to get at the phone to no avail. Every other company we contacted said “we do not have this service.” JJ Heating squeezed us in on December 23rd and their crew crawled through my basement to get the phone from the duct. Honestly, we will have more HVAC needs in the future and I will not hesitate to have JJ Heating do the work. Thank you JJH and Happy Holidays!

75 years old and these guys provided the best services I’ve ever had.
Very Professional, knowledgeable, competitive pricing and replaced my AC UNIT in great time without any inconvenience to my wife and I.If we could rate them higher we would. Thanks Guys Great Jop

The staff conducted themselves very professional and arrived to work on a timely manner. The job sight was completed with attention to the details and cleanliness. I would definitely recommend this company for your service.

Arron and his team are prompt and responsive. They communicated clearly and fixed my AC issue in less than 24 hours. I recommend their service.

Very courteous team members, described the process to my satisfaction. Good professional ethics and good cleanup after a satisfying job completion. Recommend.

The technician was very knowledgeable as well as friendly and ensured to troubleshoot the issue step by step. He was respectful and ensured the place was was very clean while and after the visit . I highly recommend them.