NexGen HVAC & Plumbing

They were very friendly and came out the same day. My technician, Jonathan, was knowledgeable and explained all my options and answered my questions regarding my concerns. I will be using them again for my maintenance checks.

Johnny was very professional and worked hard at getting the job accomplished , thank you again

A/C went down during hottest day of the year. Contacted Nexgen Air and the response time was quick. Technician was friendly and showed great knowledge pinpointing the problem. Made necessary repairs in a timely manner and the A/C is working great once again.

David was very helpful, have many details very trustworthy. No need to look anyplace else

Hi, Jay worked on our Ac last week and ordered the parts we needed and installed them yesterday. He was very professional and paid close attention to detail. We had a secondary problem with our electricity powering our unit and he explored all avenues, and correctly fixed the problem which saved us $300 ish on a part a different tech told us we needed. He didn’t rush his job, and he doubled checked to make sure everything was working correctly before he left. He took pictures of his work and showed us what he replaced. He was also friendly. I recommend you ask for Jay.

Carlos, came and helped us replace our ac pump. He was friendly and unlike another ac company didn’t push for full replacement when all we needed was to replace a bad pump.

Paul came and did the initial inspection, which revealed rodents had chewed through several of my ducts. Based on his recommended options, the air ducts & registers were replaced and a whole house fan was installed. Albert and Hugo arrived on time and completed the entire job in one day, including cleaning up before they left. They were respectful, wearing masks and shoe coverings, while in the house. Follow up/final inspection was scheduled several days after the job was completed. That was a welcome surprise. Opportunity for unanswered questions or tweaking of the system. Marcus came and took care of that last job. Great job by all the Nexgen employees!

TECHNICIAN UPSET MY WIFE TO TEARS.
Let me start by saying we purchased our HVAC system from NexGen.

My wife scheduled online for a filter and system check. Tech David arrived for service (I was at work). He advised / suggested a compressor saver for $375.00 installed. My wife said she would think about it. Tech responded "may I ask why?". She responded that she wanted to "discuss it with my husband". She looked up the item on Amazon, approximately $50 for the compressor saver. She asked why is was so expensive? His response "let me ask you, do you work for free?".
He also politely shamed her on how dirty the filter was. He then gave her an un-invited analogy. She wanted him gone but was uncomfortable to actually say something. We spoke on the after the tech left. I called the Ontario office phone number from their website since we live in Chino Hills. Phone was forwarded to Anaheim office. I explained to the very nice young lady what had happened. She consulted with folks in the office and then told me she would send an email to the Field Supervisor Marcus along with my phone number. Marcus did call me but I did not answer as I was speaking with my wife who was still upset. I called Marcus the next day, identified / introduced myself. He replied sounding like he knew who I was. I asked if he spoke with his tech. He said he did and asked if he could call me right back, which I agreed. It is now over a week later AND STILL NO CALL from Marcus!
It seems pretty clear that NexGen does not care about how their techs treat their customers.

I indicated at the beginning that our HVAC system was purchased from NexGen. The savy salesperson that came to our home said he would include the first two services and replacement filters with the system. However since he did not write that on his proposal / sales invoice it was not honored.

It seems like NexGen is more interested in advertising then their customers.

UPDATE
Received call from GM Zach on 8/2 (from the Anaheim location). He listened, was attentive, apologetic and did not stop the conversation to ask if he could call me back. He offered to send out his "best tech" ,(also from Anaheim), to perform the work again. He was understanding when I told him I would need to discuss it with my wife; not sure if she wanted NexGen back in the house. She called Zach 8/3 and after short conversation agreed to have Christian to the house.
Christian was very professional, he performed all the items in the system check / tune-up process. Each conversation / interaction was pleasant and she never felt intimidated or spoken down to.
Sounds like Christian can share some best practices with his fellow techs (my opinion).
The visit was completely opposite of the service call by David. Updating rating to 3 stars.

Thank you to Zach and Christian from Anaheim.

We had Paul and he was wonderful. Very professional and efficient. He gave us multiple options and explained everything well

Carlos was very professional and knowledgeable. I highly recommend this business. So glad we had them fix our ac.