Bay Area Climate Control

I love this company. Ryan has always been terrific to deal with. Very happy customer. :)

Excellent customer service. Very professional. Due to our situation we had four different reps come to our home. Juan (repair) Bill (sales) Salvador and Jesus (installers). They were all
very kind, professional and knowledgeable. They were able to answer all my random questions. I have already recommended BACC to others and will continue to.

We hired Bay Area climate control to install our heating and A/C system. They did an amazing job, super fast and thorough, not mention very fair price. We will continue to hire them for service on our HVAC system yo ensure it runs smoothly. I highly recommend speaking with Ryan the owner. He will give you the best price and tell you exactly what you need wirhout trying to upsell you anything.

Very good service, problem for the heater and air-conditioning. Ryan comes to help me to clean up and change all the part. Finally, works very well. Thank you so much.

Had a heater and a/c unit problem. System not working. Ryan, the owner, came out and did a wonderful job discussing, investigating and resolving the problem. Job completed in a very reasonable timeframe. Ryan was very friendly , professional and a pleasure to work with. Highly recommend .

Long story short. I called these folks since my HVAC went out. On 11/18 their tech J came out and did some tests with his meter and disconnected some wires. He determined that both the fuses had blown and replaced them. The system started up but J said it should not be working since it was missing a vacuum hose to the induction motor. I told J that they had replaced the motor a few years ago. He checked and said there was no record of it. He also said that it was very dangerous to be missing that hose because it could lead to carbon monoxide poisoning. He tested and it was negative. He checked inside the home and it was negative. I also pulled the paperwork from 2017 to show J that they had indeed replaced the induction motor. J took a photo of the paperwork and left. Ten minutes later J called me back and told me that the replacement motor did not need the hose and there was no concerns about carbon monoxide poisoning. On 11/25 the HVAC stopped working again. I called Climate Control again and they sent J out again. This time he said there was a short in the system and that it could take anywhere from 1 to 4 hours to find it at $150/hr. In addition J said in his experience usually in the control board will also need to be replaced. That would be an additional $600 plus labor. I told J I would have to think about it and could someone contact me regarding just replacing the whole unit. He told me sales would be in touch. In the meantime I contacted B. A. Morrison and they sent a tech on 11/28. I told him what J had told me and he had the system up and running in FIVE minutes. There was a bad float switch which some how been disconnected and was causing the short.

12/15/22 Ok. I wanted to update this review for the sole purpose of saying that in terms of customer service the company went above and beyond. The posting by the owner (?) about refunding my fee was more than I had expected or required. The check arrived in about week and I am very impressed with their commitment to customer satisfaction. It is very rare these days. I would actually use them again, however,
I probably would ask for a different tech.
.

Great service! Very fast and professional. Then when I asked about payment, they declined and said no charge because they had installed the unit less than a year ago (so they said they were responsible for it working). Will definitely continue to work with them!

I can't recommend Bay Area Climate Control enough! Juan was immediately able to diagnose that my furnace was not running correctly. It's a two stage and he detected it was wired to only running at one. I've had two other companies do "annual maintenance" on this furnace in the past and neither detected this! It was a dramatic difference. He was very friendly and answered all my questions and concerns. Having had experience with other companies, I will only have them do all my HVAC work.

Easy to contact, had appointments available right away. Tech showed up on time, was helpful, very skilled, and honest. Didn't tell me I needed to replace an expensive inducer motor yet even though it's making some noise.

Service man seemed very knowledgeable, and was friendly. Answered all of our questions, and gave us suggestions on how to keep our filters cleaned. Would definitely call this company again for service, or updates on our system.