Donald P. Dick Air Conditioning

Joel serviced our old AC several years ago and today serviced the new AC. He knows his product, is polite and fast. We appreciate his service.

Technician Joseph was very knowledgeable, and a good listener who answered all of my questions. He spent extra time explaining technical questions which was most helpful. He provided excellent service.

They were thorough and professional.

Date of post - 1/26/2013

Overall, my experience with this company was horrible and I rate their quality of service poor.

My heater recently went out and I placed a call for service on a Saturday morning. Later that afternoon, a tech came out to my house, which was impressively quite prompt on their part.

So I went on the roof with him to oversee his diagnosis. He checked for voltage on the control board and conducted other diagnostic procedures. After cleaning the ignitor and the flame sensor, he determined the problem was a faulty ignitor. He didn't have the part and on Monday, I was quoted $120 for a new ignitor.

After doing some research and finding an online tech forum, which was also a genuine dealer of my heater, I learned the actual price of a new ignitor was $30. Well, being a young husband of the household, I figured I'd save my wife and I a few bucks and buy the ignitor online and install it myself (we were already in the red $80 bucks just for the service call).

So I bought the ignitor online, installed it and guess what? The brand new ignitor was failing to spark and ignite the burners. After receiving additional (free) recommendations from a tech on the online forum, I was advised the control board may have gone bad. After removing the control board, I learned the transistors on the board had in fact gone bad and other components had burned/melted.

I immediately called P Dick and the receptionist said no refunds. I was adamant about speaking to a supervisor and I made clear that I was unsatisfied with their service. After speaking to the office manager and explaining about the mis-diagnosis, I was told I'd be refunded for the service call. From the tone of his voice he was obviously mad at me, but why? It was their bad, why so serious?

I ordered a new control board online for $170 and installed it myself. Guess what happened? Viola, we had ignition and the burners started right up! Can you imagine what P Dick would have charged me? Just thinking of it makes me depressed.

I received a refund check in the mail and guess what now? It was made to the order of some other dude. I immediately called the office and they said this other person had requested the call for service. Are you serious?! Look at the check I wrote, it's not the other dude! Sheesh!

Well, after they investigated the matter, it was discovered I actually put in the call for service. No, really? Now they wanted me to mail them back the bad check. At this point, I lost my trust in their bookkeeping standards and requested they mail me a new check and once received, I'd mail them the bad check; that's the least they could do since this mishap was all their fault. What was the response to my request? No.

So, I had to drive 15 minutes into town and personally serve them the bad check.

In sum, don't waste your time or money with this company; you'll end up buying parts you don't need and be overcharged for service.

Gilbert came to evaluate the best system I need in my condo. His information went to the estimator. He was awesome! He is a definite plus to your company!

Donald P. Dick Air Conditioning is the company that I call when I have any heating or cooling needs. They have installed and replaced my personal air conditioning system as well as my three sisters. They have done an amazing job on each system. I cant even rank there service department as we have never had to call them as our equipment is awesome, have had Lennox equipment installed at each residence! John Calandri has been our salesman on each job and he has done a fantastic job from start to finish! Thank you Donald P. Dick!

I had a problem with moisture accumulating in my secondary drain pan that existed since the unit was installed. This problem did not surface until 2 years after the warranty had expired and was not the fault of Donald P. Dick. It was the fault of the design requirements placed upon the company by the builder. Well, when I was finally able to pin point the reason for the moisture accumulation and called Donald P. Dick, they came out and repaired it at no cost to me! They stand behind their work and for that I give them high kudos!!!

Always get there on time and call me they are on the way.

No heat problem which occurred after seasonal maintenance resolved by the excellent repair duo, lead by Sue. We appreciate your service. Thank you.

We have used this company for several years..we have a maintenance service and they come 2 times a year..they are reliable and experts who have not only installed our system but kept us cool as a cucumber