My Guy Heating & Air

By far the best company hands down.
Gone through so many companies that just don’t care and want to just make money/overcharge you.
This company is just amazing not only did they take the time to really see what the problem was, they also continue to check in to see how everything is working. Very reliable, professional, on time and great quality work. Just overall amazing. They truly care about their customers.
I will ALWAYS continue to go to this company and recommend them to EVERYBODY I know!

Joe is a consummate professional, compassionate about the needs of his clients, offering multiple solutions and ways to pay. His special care of my elder neighbor, who's whole service went down, during a horribly hot time, will have me recommending him for all HVAC repairs and replacement needs.

If you are looking for an affordable, honest, and amazing HVAC company, look no further than My Guy. They were the first to come out and give us a quote on a new furnace, AC unit, and all new ducts in the attic. Victor was fast, efficient, and COVID safe. Because I like to be diligent, I proceeded to get 4 other quotes. And I kid you not, three out of the four told me something different about the way it would work. All three tried to upsell us or overcharge us on expensive systems that we didn't need. Victor's quote at My Guy was the cheapest and felt like the most honest. He was there to answer all my questions for two weeks up to when they actually installed the equipment.

Installation was a breeze. Victor and Andres came out to my property and finished the job in 2 days! They included a nice upgraded thermostat, replaced all of my registers at no extra cost, and even fixed a ventilating issue that was not their job to fix (thank you!). They were courteous to us all working and virtual learning from home. They were even patient and friendly to my overly affectionate and excitable dog.

At the end, Victor walked us through everything. Gave us a tutorial about the thermostat and helped us understand our systems. These guys are experts and professionals. Long story short, hire them. You and your wallet will not be disappointed!

We bought this house less than 2 years ago. Our furnace went out a few days ago so we called a (non-MyGuy) hvac service to come look at it. The serviceman found that the control/circuit board was erroring, and said that since its a My Guy furnace and looks fairly new, we should call them and see if its still under warranty. So we called My Guy and told them the situation, they said they'd call back. 24 hours later they hadn't returned our call so we called again. Explained the situation again, and the lady on the phone said that the furnace was under warranty but that their warranty doesn't transfer between owners. This sounded insane and somewhat illegal to me, but she put me on hold for a few minutes, came back and said that because we called a different service company to look at it rather than My Guy, the warranty is now definitely void. Maybe she had put me on hold to reconsider their policy? Anyway, I said how much does the part cost and how soon can you fix it, and she said the soonest she could get a service person out was one week, and that they can't estimate costs until the service person is at the house. So assuming the part takes a week, the soonest we could get heat was two weeks away and there is no way to know how much it will cost. This is the craziest interaction with a company I've had in quite awhile. Not only do I not recommend My Guy furnaces, I almost would rip this one off the wall and replace it with another brand just to get their name out of my garage.

My original review was three years ago and yes they were a great company to deal with, however, let's talk about this year.

Called to have my 1 of 2 yearly routine maintenance services done and NO one answered the phone and the voice mail was full. After several attempts I assumed something had happened and they would be in touch as I had prepaid for my maintenance services. No communication received from My Guy. And then out of the blue I get a call from Tarpy who says My Guy has gone out of business and they bought their list of clients and would honor the prepaid service agreements. Great (I thought)! Tarpy comes out and $4,000 later makes repairs that we understood to be things that should have been "fixed" all along. And, then to my surprise on June 16th I received a phone call and a text from My Guy wanting to schedule my maintenance service. I was told My Guy has a new owner and Tarpy some how got a hold of the client list and reached out to clients. YES THEY DID. A simple phone call text, email, or some kind of communication from My Guy in the beginning would have been nice but to leave us stranded is NOT COOL!

Wow, what a great company to work with! From the ladies in the office (very professional and sooo understanding) to Nicholas the technician. Bless his heart, Nicholas came to our house after having dental work done and was so "interested" in getting us heat. And he did, Thank you! Love this company so much we purchased the one year service agreement. It's nice to know that we will be taken care of in the future. HIGHLY RECOMMEND

We are very pleased by our experience with My Guy! Bella took my call, she was extremely polite and accommodating, going above and beyond to make sure we got the earliest available appointment. Christian was the service agent who came to our home - he was professional and explained every detail in terms I could understand. Definitely recommend this company!

I was referred to My Guy from my real estate agent Pete Casperson who I trust implicitly for good local companies for home improvement needs. He gave me Caleb’s info, the owner of My Guy and Caleb came out to give us an estimate to upgrade our AC/Furnace, replace all our duct work and re-locate our units upstairs. Caleb was great, very easy to talk to and offered me a competitive price. I was not looking for the cheapest but I was also not looking to pay a premium price for this big project. I found My Guy to come in with a fair price for top end equipment. When it came time for install our head installer Storm was punctual and great to work with. He explained the process all the way along and kept our home clean during the process which was important to us. After the work was complete, we had Storm come out to do some minor adjustments and he was again very punctual and made our needs a priority. I think that some companies have a big sense of urgency at the time of install but the service levels fall off big time if you need follow up serve. It has only been a week but I have already referred out My Guy to a neighbor and plan to refer them to anyone in need of their services.

From Bella, who first answered my phone call to Carrie who handled the scheduling and logistics, everyone at Mr. Guy was very friendly and professional. Christian Marroquin, the technician who made the on-site call, was especially helpful. He answered all of our questions. He spotted potential problems and made suggestions for fixing them, explaining the pros and the cons, without pressuring us. We were very happy with the service.

After one company came out and failed miserably at repairing my air conditioning issue, My Guy sent CJ who was extremely professional and knowledgeable. 150% fantastic customer service and a professional accurate job. The old system couldn't be saved My guy sent Alex and Storm out to put in the new system. Again 150% fantastic customer service and a 10 star rating on their installation skills. They thoroughly explained the original problem and how the previous company failed. The owner Caleb stopped by too! I recommend them if you want fast reliable service from a great group of people that work together to make the customer happy.

If I could give more than 5 stars I would. Top notch customer service from start to finish. Fair pricing and reliable. Brian our tech did a fantastic job with the diagnosis of our furnace problem. He tried to keep it running for a few more months but in the end we decided on a whole new system as ours was 16 years old and more repairs down the road would be needed. He presented all options and costs in a very professional manner, and it was easy to make a decision knowing all the facts. The installers, Ramiro( and the other 2 gentlemen I did not get names, sorry) arrived on time and were very respectful of our home. They worked efficiently and had the new system up and running in about 5 hours. Dealing with customers myself, I really appreciated every facet of a job well done. It's hard to find companies you can trust, but this is definitely one you can call with confidence. Thanks again for the great customer service, you guys rock!