Carini Home Services

I rarely leave 1 star reviews, but I can no longer bite my tongue. We have been very patient, understanding, and polite but now I just feel taken advantage of... and mind you this was a $20k job. This is going on 10 months now...

After purchasing our new home, we decided we needed to get central heat & air. My mom is disabled and has medical conditions and is on certain medications that explicitly warn her to avoid heat/hot weather conditions. So, we made an appointment with Carini after reading great reviews and a positive previous experience with Clint for a gas line fix at our old home.

We signed the proposal for a heat pump and air handler on 12/16 and was told the job could be done by 12/24, if not by NYE. Well, some space and product dimension issues arose and caused a slight delay in the receipt of the unit. Not a big deal. But what was hopefully going to be completed by 12/31 didn't happen until Mid-March.

There was a major lack of communication between the techs and our household and the communication we did receive was always incorrect. We kept being promised a completion date, but it kept changing. At one point, we were even told, "It'll be done Friday, no matter what". And then Friday afternoon, the techs said "See you Monday morning" because it wasn't done. I literally had to email them and ask them to please stop promising us completion dates because it was only causing us disappointment. We never asked for any specific time frames or commitments, they just kept overpromising and under delivering.

Over those 3.5 months I noticed a lot of sloppy and forgetful workmanship including leaving old ducting and garbage under our house even though its removal was part of our agreement, debris left in the return after cutting the hole for it, an unconnected duct, and even leaving the very large return exposed and uncovered while we waited for the custom covers to get in. I had to request a temporary solution, because I was afraid one of our dogs would fall into it. The install failed the initial HERS testing because they forgot to seal the new floor registers.

However, the most frustrating part was when our unit stopped working just 7 months after the install. I called them on a Weds to have it checked out and was told they couldn't come until Monday. I said okay. My dad crawled under the house to check out the unit to see if it was something that could be easily fixed and we discovered that they never installed an air filter and so 7 months of debris and dog hair was covering the coils.

So, I called back to inform them and got someone to come out Thursday. We found out that this lead to the motor breaking and a new one had to be ordered. Because of my mom's medical condition, we went out and purchased a portable AC unit from Home Depot for $347 as we had no idea how long this would take.

I didn't hear from anyone until I reached out Monday and then was scheduled for someone to come out Friday for the motor replacement. We requested reimbursement for the portable ac unit and was asked to just return the unit because they said they would have loaned us one if we had asked. I asked why it wasn't offered and they said because it's only for the elderly and severe conditions. I reminded them that we got central air because of mom's medical condition and it's okay that they didn't remember but it would have been nice if they would have at least asked qualifying questions.

After all of this and a lot more I'm leaving out, the only thing we asked for was that AC reimbursement. I figured they wouldn't oblige, but it was just even more upsetting to learn that they had a plausible temporary solution for us but didn't bother to offer it. They keep telling us that everything that's happened has been "worst case scenario" and I'm floored that they still fall short of providing an average customer service experience for these worst case scenario conditions.

I called Carini Heating and Air after getting a quote from another company stating that I needed to replace my furnace. The quote was for $5400! I called Carini to give me another quote, and the technician was wonderful. He called to tell when he was coming and he was extremely professional and kind. My contractor called me to tell me that the technician found that the vents were not properly installed on our remodel, and it was causing back pressure to the furnace. We did not need to replace it after all!! We fixed the venting and the furnace is working fine. The honesty that Carini showed me will make me a customer for life! Thank you Carini!

As a local Realtor, I'm always as careful as possible when referring companies or individuals to my clients. They depend on me for help and I've gotta get it right. Especially when they are moving in from out of town. I recently referred Carini Heating, Air and Plumbing to a new family that just moved here from up North. They wanted to have the HVAC system replaced with an EV Charger and induction stove. After a few months I get a call from my clients who are 'over the moon' with the referral. They told me that they couldn't be happier with how things were going with the install and how thankful they were that I connected them with Carini Heating, Air and Plumbing. I will never hesitate to refer them to clients and wish to thank Gabe and his staff!

The Carini team arrived fully prepared for a one day split ductless system installation at my 94 year old father's house. The team was well trained smoothly progressing through each phase of the install. Truly professional in design, installation, and quality workmanship.
The house is old and modified over the years and a few minor changes were communicated well and resolved appropriately.
An apprentice was on the team and it is noteworthy to see the technicians explaining the how's and why's of a quality installation during the work. Max provided a good design estimate and was on hand to answer questions and the lead tech, Conner, was very good at keeping the team moving forward, the site organized, and the house clean. Attaboy to Caesar and the electricians for their work on an old electrical system.

This is a quality company with stellar ownership and staff. Mackenzie in the office is extreme friendly and pleasant on the phone. The technician, Tom, was on time, knowledgeable, and professional. We called Carini to get a second opinion about what ASI had recommended and thank goodness we did. ASI recommended a completely new AC system that would have cost us between $16k-$22k. Carini came in, made a few repairs/suggestions and only cost us $388.00. Huge savings, excellent staff, and just a quality company. They have my business for life!!! Thank you Carini

I was impressed with the professionalism and knowledge of plumber Miguel. He was able to troubleshoot shoot a drainage problem, present a fair estimate and I felt my home was in good hands with Carini Heating and Plumbing!! I am really grateful to Carini for this exceptional employee.

We recently used Carini to install our new heating system. John who came out who gave us the estimate and determined the system we needed was very easy to work with and gave us a good value for the price. Joe who was the main installer was incredibly knowledgeable, friendly, and explained things along the way. His professionalism and skill were outstanding. Josh his assistant was very friendly and helpful. There was a bit of retrofitting necessary to install the unit, and Joe capably handler all the issues. John came by to check on progress and keep us updated. Having been in the construction business much of my life, I know good subs when I see them. I highly recommend Carini based on their professionalism, expertise, and customer service. Very pleased!

I recently had my HVAC replaced. Many thanks to Carini Heating, Air & Plumbing for an outstanding job. I appreciated the teamwork from Kathy in the front office; John Bodkin for estimate; Gio & Jesse for installation; Anthony for oversight; and Diana closing the loop in billing – very efficient; impeccable communication.

Covid protocols were followed, and all that came to my home were respectful. John listened to my requirements and didn’t muddy up the estimate with extras I didn’t ask for (or need). He asked the right questions and obviously did his homework on the homes in my neighborhood. Gio & Jesse are the ideal installation team. They arrived early both days; kept me informed throughout the install; cleaned up work areas; and maintained a positive attitude the entire time.

I really felt this crew truly cared and my satisfaction was a high priority. They weren’t being nice just to be nice. Thanks again, Carini HA&P.

All the employees involved with our project went above and beyond their job descriptions. Excellent install! The guys were very personable, helpful and knowledgeable. Clean and tidy. Highly recommend this company! One of the key things was pre-install, Carlos spent a lot of time explaining the the best design and equipment options for our home.

Mr. John Bodkin was the design specialist assigned to our project. He was super knowledgeable, informative, and patient! There were several solutions specifically applicable to our HVAC needs, and he helped us understand the pros and cons of each. With his help we're confident that we selected the best solution for our home.

The quality of the installation and the company's ability to set and satisfy all of our expectations during this process gives us great confidence that Carini will be there to service our new system whenever the need arises.

We are extremely pleased with our experience with this company. They did everything they say would--without any hassle! And for us that's unusual!

Our five star rating was earned!