Advantage Service Company HVAC

I have used this company exclusively for approximately a decade for heating, air, electrical, and plumbing. I recommend it to others often.I have had recent experience for myself and others that I recommended that I feel can be improved. There seems to be more of a delay in plumbing work than there used to be and there are no clear timeframes established/communicated without follow up calls in regards to plumbing. This did not used to be the case. I used to know when to expect service. We need to be able to plan for time that water is turned off and to make sure someone is home especially during the workday. I expect prompt service and a clearly communicated timeframe. If your company is too busy to perform at that level then it makes me want to call a different company despite such a long history of being a loyal customer.

Called in with thermostat not working they had a tech out the same day. Randy was great he wore mask gloves and foot covers. Got problem fixed quickly. We definitely use them again. Thanks advantage

Jordan serviced our downstairs AC unit. He was very knowledgeable of the parts, service, and work he did. He was extremely courteous and personable. I will most definitely recommend Advantage Service Company to others. Probably the best service all I have ever had!

Heat went out during the snow storm and they not only got us up and running in a reasonable time frame but also provided space heaters to help us in the process free of charge. Rick, our Technican, was awesome. You won’t go wrong with this company!

I am not satisfied with the work that was done on my house today. I had Jeff come out on 8/18 to give a bid/quote. I needed 3 things done, replace garbage disposal that I provided, run a new water line to my fridge, and install a shower conversion kit on a claw foot tub, that again I provided. At times it was difficult to get answers to some on my questions, I.e. Payment options. However, I decided to proceed forward with the 3 small jobs accordingly. The plumber arrived at 2:45pm and left around 4:30, less than 2 hours of work. I was charged $524 after tax. My biggest issue was when the first plumber came out on 8/18 there was no mention of them not installing the full shower kit. All that was installed was the faucet and shower pole. I asked about this, and the plumber today just stated that that's all he could do/was on his service order. I again let him know that the previous plumber did not state this. I believe if you're going to charge $250/hour and your customer provides all of the supplies, you should at least do what you say you're going to do. I am not happy about this and will highly recommend friends and family to run away from the ballooned prices and less than satisfactory work.

Amending an earlier comment: I'd had a bad experience yesterday - long story but involved a dropped message and much ensuing frustration. (Turned out to be serious phone/answering service problems on their end.) This morning, I received a call from Advantage. I talked with Amber, who couldn't have been more apologetic and warm. I felt like the company regarded me as a real person. I still can't rate the service, since I haven't actually used the company, but I am MUCH more inclined to give Advantage a try.

Update 3: Changing from a 2 to a 3. Customer service was great which lead to an eventual solution to the issue. They refunded $150 dollars and and offered to install 2 sink faucets for free! The second technician that was sent out did a phenomenal job. I was almost able to buy 2 faucets with the refund money and couldn't be more pleased with the professionalism of the second tech. If I knew I was going to get him for future jobs I would use this company again. Only reasons my review will not be going higher is the length it took to come to a solution (which I admit was partly due to my end but also partly because it felt like I had to haggle to get a suitable refund and solution). Still just so frustrated with the first tech that came out as well. All in all I would consider using them again but would probably try another plumber first. I don't know how their other services are but managerial customer service was great. Please thank the technician that fixed the issue thoroughly for me for the great job he did!!

(Update to initial review posted at the bottom due to inability to write a second review or reply to responses. Currently changed rating from 1 to 2 stars due to good customer service in attempt to solve initial problem.)

Called Advantage Service Company for some crawl space plumbing work. Since I was already going to have a plumber at the house I decided to have him take a look at a bath room faucet that had a continuous drip at the faucet end.

While at work my roommate oversaw the plumber. The plumber worked for nearly THREE HOURS on the leaky faucet... They charge half hourly... And was able to accomplish the crawl space work in under a half hour. At about the 3 hour mark I arrived home to hear him say from the bathroom "Yup... You got a bad faucet nothing I can do about it. Seems you have pin hole in one of these lines." At this point I looked in to find him moping up water from the inside of my wood cabinets on the vanity (I'm sure will warp now) sloppily... Apparently not common practice to have anything underneath a pipe that you're working on? I NEVER had a leak under the sink until he worked on it. There was also plenty of water on the laninate floor after he finished which could potentially warp them as well. By the time he finished after about 3 1/2 hours I had a quick fix under the crawl space and a bathroom sink area that looked like a mini dirty flood came through it and instead of a functional sink with a drip I had a completely inoperative sink. On top of this he was nice enough to waive the service and and the first hour... And only drop me a $315 bill... $315!!! A real professional would have at some point leveled with the customer and told them it'd be cheaper to get a new faucet set and do it yourself... Not work for 3 hours, make the situation worse and charge them for it anyway. Now I'm not even confident my crawl space plumping issue is fixed and will have to go under there to look... Right after I clean up the mess in my bathroom.

Update 1:
Jan 8 2016

Customer service is good and they are legitimately working with myself and my roommate to resolve the situation and come to a solution. I admit I jumped the gun on the initial review however I was extremely dis-satisfied at that moment. I do wish I would have called and tried to work out a solution prior to writing a review. I've changed my rating from one star to two due to the work the company is doing to try and remedy the damage that's been done. I will update and adjust according depending on how the rest of their service is from this point on.

Always the best couldn't ask for a better company to deal with. If you have an emergency there there quickly. Even on the weekends day or night. I highly recommend this company I've used it for years they've never failed me I've never had to call him back for work they have done. They're priced fairly and their staff is very professional always a pleasure

Outside Pipe burst from cold temperatures. Serviceman came on a Saturday evening and replaced pipe and faucet. Very knowledgeable. Checked faucets inside house also to make sure water was running properly..very good and timely service. Sooner than expected.

I was very impressed with Jordan and Tommy, who came out and gave us the run down on everything including costs. They were on time and not pushy, and very curious. However, things were not as I had been told by Tommy about the pad that was suppose to have come and been put down didn't happen, but rather dirt was laid down and I had to pour concrete around the generator. One of the guy who came to help put in the generator put two nice tire ruts in my yard. Could have picked up after themselves a little bit better. Waiting for the last person to come and start the Generac generator and show me what needs to be done.