B & H Refrigeration Co

Poor service communication between office and staff. The left hand doesn't know what the right is doing and do not get back to the customer. Sorry!

Made a call to Quick Refrigeration on Tuesday evening. I was told that someone would call on Wednesday, when they finished another job, and could be on their way out. I called on Wednesday morning for a "round-about" time. I was told a time could not be specified. At 3 pm (after not hearing from Quick), I decided to call another Company; B & H. On Google Maps, it looked like they were close by ( I later found out the map shows their Duct Work Shop ). B & H said they would have someone there by 5 pm. B & H kept their word. Guillermo showed and was thorough, quick, "Informative" (I'm a little smarter now), courteous and prompt! And.... it didn't cost us an arm and a leg! I'm not trying to put Quick down. I understand that A/C Companies will be busy during the summer. I get it! But; "Tell me straight up"! Tell me that you are busy and may not be able to make it. I would understand! I would have said: OK... thanks, I'll call around. Bottom line: Quick: don't drag customers along. B & H: THANK YOU VERY MUCH! You have a new customer (although I hope I don't have to!).

Great service and communication

These guys did a great job setting me up with a new unit!

Always top notch with quality and customer srvice. Always great

Good job