Rite Way Heating, Cooling & Plumbing

The company is very organized and everyone is polite and pleasant.
Eric took the time to explain the problem and solution to me and he was very patient because he had to wait around for an hour while we traveled to the house.
Rose Jones

Had some plumbing needs. Marco was excellent. Such a respectful employee and went out of his way to make sure everything was done I needed. I will need a new faucet and will request him.

Good, they did the AC tune up. That went well, quoted me on a new system (my request) and gave options from need to look at now to this can be held off for a while. The water heater guy made an error- so they came out the next day and corrected. Overall pleased with what the were able to do.

I am VERY pleased with Rite Way and especially with their service technician Ramon Castillo! He is very professional, knowledgeable, thorough and extremely nice! His personality is such that I will be requesting him for all maintenance visits. I feel like I definitely picked the right AC company when we purchased our new unit in January 2021. And Ramon Castillo is a gem who I sincerely hope is with this company for a long long time to come. Thank you Ramon Castillo!
from Donna Keeffe and Dan Monahan

I tried posting and not sure what happened so doing it again. Did not want the review to be lost.

Nick Zimmerman was our technician today. We will want to have him in the future. He was very professional and informative. He provided additional education on our system and was very personable. (We firmly believe our dogs are an excellent judge of character and we trust their instincts. They fell in love with him and they don’t often do that.) Thank you Nick, we look forward to seeing you again.

Rite Way installed my new Lennox heating and cooling unit and thermostat. I kept expecting to be disappointed in the service since it is a lot of money and when it is that much you become hard to please. I wanted to wait to write this review until I made it up to my roof after they left to look over the work. I was expecting to have to touch up my roofs white protective coating because there was such a difference in size between the unit they craned away and the new one. No touch ups needed they coated around the unit themselves. After other companies contractors left cigarette butts after working on my house I was expecting to have to clean up after them but not a speck of trash was left behind and they swept up. They were careful with my plants around the base of my house despite having to set up ladders, throw down pieces of the old unit, tools and trucks. They showed up with enough men to do the job correctly and quickly. Inside the house when installing the thermostat they brought a towel to put down over my furniture to protect it from plaster dust. They took time to walk me through the features of the thermostat and how to improve access with an app for my phone. They did of course need access to bathrooms and water but again were very quick and respectful of my things. My street is very narrow but they allowed for neighbors cars to pass and even at one point moved a truck so I could take a family member to an appointment. I have been trying to think of anything they could have done better and the only thing was to explain the financing to me in more detail ahead of time but every time I came up with a question they got back to me with an answer right away, so it quickly became a non issue. Thank you for your best work Rite Way.

Luis Barbosa was the technician on this call and he took care of all the items without delay once he arrived. He made sure everything was left in working order. Luis is a very pleasant person and communicates very well!! He has done a couple of jobs for me and I could not be more satisfied!!!! Thank you, Luis!!!

David Sosa come over to perform an A/C tune up on my 17 year old Trane air-conditioning system. David found several little things that he repaired on the spot. He was very professional and answered all my questions. He went well above what I expected.

During his work he found that I had a plumbing leak and showed me where it was at. He immediately got on the phone to schedule a plumber to come out and take a look at it. He helped me clean up the water and made sure that the water was shut off to our home until it could be repaired.

I am so blessed that David Sosa works for Rite Way. Rite Way has won all my future business.

Our duct and vents were cleaned by Rene Zayas. He was friendly, professional, kind and attentive to our needs. He explained in detail the work he was going to perform. He did a great job of cleaning up after the work was done.
We will recommend Rite Way to all our friends and family.
Our A/C was installed in the summer of 2019 and have had nothing but great service from Rite Way. Keep up the great work.

Had a hot water heater tank flush. Our tech today was Daniel Amaya, who was very professional, thorough and knowledgeable. After our service he gave us several options to consider. Will definitely continue to use Riteway and all its services and highly recommend others do the same!