Pioneer Plumbing

The technicians showed up on time. They answered all my questions and even carried out some troubleshooting that was requested. I was very impressed with the work and the overall experience. This is the best experience I have had with a plumber in my area and would recommend them.

We've done business with Pioneer Plumbing numerous times and have not had issues. Today they missed the appointment entirely and then when I called in to find out where they were, I was told they won't honor the appointments they set unless they get additional confirmations leading up to the appointment.

Worse than the procedure is that attitude on the phone. They set an appointment, didn't honor it, and then blamed that on me.

Do not set appointments if you are not going to honor them. I did not agree to make myself available via phone prior to the appointment for endless confirmations. Show up when you say you're going to show up. Period.

I was overcharged $200.00 for an hour and 30 minuets labor that the employee claimed as 3 hours labor. Jerramee, tech # 26 and his co-worker tech # 27 arrived at my home 5 minutes to 8 am and left for a 30 minute run to hardware store for 2 small bolts that were bent from my shower door installation package. I ordered my shower doors online from Home Depot . I planned to do it myself but could not lift the heavy glass doors. Easy installation , top rail with dampeners, bottom rail with bumpers. the neighbors can back my claim that the truck for Pioneer Plumbing was at my house only 1 hour and 30 minutes!!!!! Jerramee charged me $35. for silicone caulking that I bought at Home Depot and the 2 small screws. He charged me $37.25 for his transportation of the big truck which was not needed on this simple installation job. These are truly fraudulent charges and are a crime!!!! the real bad thing is that both doors leak. I had not realized until my floor in front of the doors became mushy from the shower doors not sealed.
I will not recommend them to my friends or family.
July 25,2022 I had the shower door installation, finally on October 21, 2022 Pioneer refunded $159.46 of the $441.25 they charged me for the hour and a half job.

We've been using Pioneer Plumbing for three years, since we bought our new home. They have done extensive work for us and we have always been very happy with the quality and customer service from the plumbing crew. Danny Perez is absolutely the best and has gone above and beyond for us on multiple occasions, including in emergencies. We have loved having a plumber who we could count on and who genuinely cared about our needs. The back office has not always been so on top of things. Pioneer did a project for us in 2019 and neglected to bill us for over a year. A small piece of that project ($150) was repairing a pipe our exterminator broke, which the extermination company asked Pioneer to bill to them directly. When it was brought to our attention that they never invoiced us, we paid them right away, except for that small bill, which we asked Pioneer to send to the exterminator, and they did. Many months later, in September 2021, we got a call from Pioneer saying they had never been paid the $150. We'd had a death in the family and were out of state at the time, and asked for some time to follow up with the extermination company given the circumstances. We received a couple of voice mails from Mike at Pioneer over the next two weeks, followed by a text in week three threatening to send us to collections. We were once again about to travel out of state, this time for the memorial service. We have impeccable credit, because we always pay our bills, so on our way to bury my wife's mother I took time during a brief layover to call Pioneer and pay the bill so it wouldn't go to collections, knowing we would likely not now be able to recoup it from the exterminator. This was the last thing we should have had to think about at that time. This experience was so completely out of character for Pioneer and the excellent, personalized service we were accustomed to receiving. My wife spoke with an owner about it and apparently Mike was just doing his job and there was nothing wrong with the way he treated us, so we won't be using or recommending Pioneer again. Pro tip to local businesses: when a good loyal customer asks for a little extra time to take care of something in a time of crisis, and it's no big hardship to you, grant it. Your kindness will not be forgotten. If your company is a jerk to someone who is grieving and makes an incredibly hard time even worse, we are not likely to forgive that. All you had to do was show a little compassion and give us another couple of weeks, Mike, but you got your lousy $150. Hope it was worth losing a customer.

Hot water heaters broke on a weekend. They were the only company out of 7 that answered me right away and kept me posted on when they could come that same day. They did excellent work had new hot water heater in by late afternoon.

I recommend Pioneer Pluming, one of the best vendors in town. When calling the office, the staff is extremely professional and kind. They were so helpful and attentive when a listing of mine needed a mini-split system installed. They were quick to give a fair estimate and worked with me carefully to schedule the work. Thank you Pioneer!

We used Pioneer Plumbing to install some gas pipe into our house, and while there were some staffing delays in the process, the end result was reasonably priced and well done. The installers were professional, knowledgeable, and willing to ensure that the end result was right, even after a mistake on my part requiring an extra visit.

Had the main water-line from the meter (on my side of the property line - of course) sprung a leak after 10 years of usage. The line was leaking like a sieve, so I originally called another 24-hr plumber (the company name is withheld) - that was a big mistake. The first plumbers arrived five hours after their original promised time, and when the plumber did arrive (at 9:00 PM) he told me that he couldn't help me, and that I'd have to completely pull all of the plumbing from the water main to the house at a cost of over $3500! After I told the plumber I think that's a little high to replace some couplings and a new water pressure regulator, the conversation quickly turned into asking if I were interested in financing the repair.

No way was I going to go for that. Next morning my coworker recommended Pioneer, and said he had a good experience with them in the past for a very similar problem. I'm glad I called them. Pioneer quickly sent out two technicians and they quickly fixed the leak for $250. I was satisfied with their professionalism, and without the pressure to invest into a major expenditure that I wasn't ready to commit to.

Pioneer Plumbing installed a new AC unit on my house. I had spent months shopping around for an AC unit, Alaskan Air Conditioning & Heating, Perry Heating & Cooling and Hamstra, Pioneer was the best bang for the buck! The old one was over 20 years old. I talked with Jim, he walked me through all the options as to what would work best for my house and budget. He emailed me those options so me and my wife could review them. There was no high pressure sales, just educating us on options. He even gave me some great advise about re-coating my rubber roof coating under the old unit, before they installed the new one. Now I have a new 15 year roof coating under my new AC unit. The install guys were great. We have 3 large dogs, so we had to coordinate the installers coming in the house. The installers text me that they would be ready to come in an hour. I came home and let them in the house. 45 minutes later I was back to work. Thanks Pioneer!

3:30 A.m. Woke up in a puddle of sweat, A/C was wailing away with no cooling. So sad, so hot. After a few attempts of on/off switching battle with the thermostat-no response from A/C. Determined that the compressor was not engaging, hopefully it was a mere capacitor failure...Called at 3:47 a.m. and pushed 9 for the emergency hotline to the guy on call. it took 3 maybe 4 rings....i was fearful no response after the third ring, I knew the heat of the day would be estimated to be 112 degrees. I had myself, a young man, my eldery father and our old chihuahua to worry about with the impending heat wave approaching. On the fourth ring a man answered and a wave of relief flowed over me. He was so polite, joyful, and made me feel at home as he clearly was waking up. He bounced some jokes back and forth between us as he got on the horn and called his A/C guy to work us into the Schedule for THE SAME DAY!!! They managed to work us in for a late morning appointment to save us from the emergency fee (we think...) while providing same day service. Dawson and Friend (name?) showed up right around 11 a.m. when the temperature outside hit 100. Within 20 minutes we had cold air flowing after the capacitor was replaced. While here we were recommended and quoted a freon recharge ranging from 300-400. We agreed and the total bill was just shy off $400 including labor, recharge, and capacitor replacement! BY NOON WE WERE PUTTING ON CLOTHES in our home again (like civil folks). YEEESSS!!! Also on June 4th we used this business for unclogging our kitchen sink which was draining very slowly. Same deal, got us an appointment to wave the emergency fee (we think..) showed up on time, very pro, polite, and courteous. Gave free advice on my ancient toilet (replacement needed) and unclogged my sink in no time. Best experience with a Plumbing and Cooling company in the same month!!! Usually a plumbing or cooling is major failure and is costly to repair and both times in a month, this company saved the day and made it very easy on the wallet, time, and accommodations. Will use this company for any and all my future plumbing and cooling needs and recommend to all I can!!! So FRIENDLY!!!! LUV U!!! Thank you!
-Hobbs