Cummings Plumbing Heating and Cooling

I haven't had the final quote yet, so it's too early to really give a review. Miguel was friendly and respectful, courteous and understanding of what I was wanting to change with the house. I just need more quotes due to additional services needed within the same company to make a final decisión.

Replaced old toilet and explained why needed to be replaced. Did whole house inspection that was helpful. Flushed water heater. Explained process for replacing kitchen faucet which we will have done next.

They replaced the main shutoff valve, pipe, and outdoor faucet after corrosion led to the pipe disintegrating. They performed an emergency repair on an early Sunday morning and completed the replacement the following Thursday. They installed a pressure regulator as well. Andres was very professional and was able to answer all of my questions.

The office staff and work crews are friendly, the work was done quickly.

However, nothing that the person who sold me a $5000 tankless water heater was communicated to or done by the installation crew: did not remove old water heat cover, did not install electrical outlet. I was not given any printed information on the unit installed, no user guide, no warranty information--only a quick look on the salesperson iPad.

I am now having to bring someone else to finish the work as I don't trust it will be done as agreed by Cummings.

Technician Blaise E. did a phenomenal job assessing the issues that I was having with two spigots and also, separately, with a shower head. The repairs were done expediently, and Blaise was professional while also being amiable and personable. AMAZING service!

Joey was fantastic! I had a gas leak at my water heater, he was able to quickly repair it and make sure my stove didn’t have one after hooking it up. I will use him again and have recommended him to several friends

My sister who owns the home has told me that years ago she had used Cummings years ago. And had a good experience with Cummings very professional and Adan was very attentive in our issue. Even shared our history about the early days growing up in our neighborhood compared to where he grew up!

Amazing! After completing a survey this gmail account popped up for us to add a comment; my parents do not have a gmail account and this is my room mates. My parents who are in their late 80's and early 90's have used Cummings several times. Their children got involved after we saw that there was going to be a repair without clearing the clog. As our daughter was in route from Phoenix to our house, she called Cummings, on a Sat, asking to speak to a manager for their elderly parents "may be taking advantage of" in an unneeded repair. They called our son in another State and that manager had no idea how to answer the question. Left another message Sunday and asked when crew was to show up on Monday; told 7 a.m. Monday no crew, our daughter called again, stating that we maybe "being take advantage of". Finally, the office staff hear the cry. A manager called within 5 min, looked in to the situation, and the tech called our daughter back. The tech explained everything to our parents that he did and what fix he would recommend to fix the problem and to prevent future problems. The description of work that was handed to our parents only told about the fix and he voiced what steps he had already did in locating the problem in the pipes, but with my parents being so elderly and scared, they did not fully hear the tech. The family has learned a lesson over this. We do question the training of the office staff and the computer system in communication with the customer. BUT over all the tech went over and be on in helping out our parents and the fix well, hopefully, prevent future clogs. Thank you.

My shower valve needed to be replaced. Because of the great advertising done be Cummings and as a elderly person I felt that I would get a fair honest deal and prompt service. I felt the estimate was high, but I received a 5% discount due to being elderly. The bill remained over a Thousand Dollars. I felt I had no choice and signed everything before the work started. My mistake. I will never use or recommend Cummings Plumbing to anyone. What I thought would be a fair honest deal turned out to be just the opposite. Everyone that I have mentioned this to said I was way overcharged.

Robert is good at his job.
When I asked him questions about my hot water tank and the corrosion on the pipes, he explained the problem to me in detail and made some recommendations to fix the problem. Give him a raise.