Cool Breeze Comfort Solutions

We recently purchased a home in Tucson. We had CoolBreeze come out to service our AC and heater. Our service tech, Beau, was very thorough going through the systems and affirmed what the inspector had told us regarding the age and wear of them and my request left me with estimates for replacing all systems. But, no pressure or hard sell, which I really appreciate in the service industry. I highly recommend CoolBreeze!

Cool Breeze has been servicing my A/C system for the past 12 years. Technicians are first class - very thorough - very professional.

Cool breeze is a family owned business and are more dependable than any of the other companies I was in touch with. Justin and Caleb took the time to make sure the job was done right, answered all my questions. This company is A#1. Will be sending more business your way. Thank you!!!! Today I had Colt come out and clean and disinfect the vents and ducts. Great job!!! This company takes their time to do the job right. It's quality over quantity. So happy. Will be seeing you again soon for another job.

Here it is mid-May and my heat pump wasn't working. With house guests coming this week, I was concerned about the heat. I left a voice message for Cool Breeze Sunday night and they called back Monday morning first thing. By 10AM, Juan was at my house (I live way out in Vail) and he got it all fixed. So thankful for helping getting this fixed!

Cool Breeze has been excellent with all my AC needs. They have always been responsive, quick to assess and provide options. Their team is highly professional and informative. I can always express my concerns to them and trust their judgment on the work I need. Their prices are very reasonable and offer special financing that is easy to apply for.

Showed up when they said they would, and were very professional and knowledgeable. They didn't try to upsell me equipment, just advised me of what I needed, and they provided a very reasonable quote on number of HVAC models to chose from based on my preference. They made sure to adjust their schedule to install our new HVAC in the middle of summer, which was a life saver.

Water heater started malfunctioning, but CoolBreeze informed me that it was still under service warranty. They made every effort to find a part that same day and fix the water heater with minimal inconvenience to my family. Very much appreciated.

I called with an AC issue and expected to have to wait a few days for service. I was pleasantly surprised when help arrived the same day I called. Jose was the tech they sent and he was courteous in that he wore booties in my house since I have a no shoes rule. He was knowledgeable and fixed the problem straight away and in a timely fashion. He checked the whole system inside and outside.
Later that evening in had an issue after they had closed so I sent an email to report another problem. Within 15 mins Jose called and said he would come over that evening and check to see what was up. This was excellent service and I thoroughly appreciated the work that was done. My AC is tip top now!

I am posting this review for my husband after his experience with contacting Cool Breeze. Cool Breeze is the company we originally purchased our unit from.

"I called Cool Breeze for an inspection on our unit that had been installed by them on 12/14/16, a 5-ton Rheem with a cleanable filter.

Monday October 25th - Maris (?) said employee coming out would give me info on a warranty. They sent Beau.

After inspection Beau responded that there was no issue with the air handler at this time. He mentioned their warranty program. He did not clean the coil (although the copy of the invoice said he did) and said that the 2-year warranty did not include coil cleaning. He then called me outside to look at wiring inside the condenser. A wire about 6” had parts of the insulation gone and looked like something had chewed it. Beau said that mice had ruined three wires (not chewed through). I told Beau that I had purchased the unit and system from Cool Breeze. Then I asked if we could put a ¼” spacing mesh to protect the wires and unit from mice. He said it would be $215.00 more to fix it without the mesh or I could buy the 2-year warranty program and not pay for this fix. When I said no to the warranty, he then offered to fix the wires and added on the mesh for free if I would buy the warranty. I again said no to the warranty. He then fixed the wires in 10 minutes, and I paid them $254.00. Also, I’d like to mention that on inspection there were absolutely no mouse droppings anywhere inside this area which there are in almost every case when a mouse chews on something. Right after he left, we noticed a new vibrating rattle in our inside air handler that wasn’t there before we called them. After a few days I still couldn’t figure out where it was coming from and I called the company to send someone back out.

Friday October 29th - Chris of Cool Breeze came out and said he thought it was caused by an improperly sized filter even though it had not made any noise before Beau came out. I had originally purchased the cleanable filter from Cool Breeze and they had made it to fit the air handler. Chris then replaced it with a cardboard filter to see if the noise would stop then he left. It did not stop.

Monday November 1st - I called Maris back at Cool Breeze and she said no one would respond because of the bad filter unless I paid approximately $59.00 for a service fee. I stated that they had installed the ill-fitting filter and that Beau had created the noise problem. She did not care and insisted on the fee. I decided at that time not to use them ever again."

My 7 month old a/c and heat unit in one of my properties was blowing only warm air. I called Cool Breeze as the unit was under warranty. I was given an appointment between 3 pm and 6 pm for the same day I called. The technician, James arrived during the scheduled time. He checked the unit and the thermostat, made adjustments and within 45 minutes, heat was blowing strongly throughout the house. He was very polite and professional as are all the staff I've had contact with this past year. I highly recommend this company for all your heating and cooling needs.