Chas Roberts A/C & Plumbing

They installed my AC system and after one year I was having issues with coolant leaking. They came and refilled the coolant but failed to diagnose the actual issue so I ran into the same issue a year later. Now the labor will cost me nearly $2000 to fix it. Customer service is horrible and their overall product is terrible. Avoid them at all costs!

Lamberto is very knowledgeable, courteous and helpful. He fixed the problem and said he would return with some additional equipment. He did!!! Thankful for the new , washable air filter!!
Give this guy a raise. He represents the company well!!!

Worked quickly and figured out things the previous tech had missed. A way better experience than last time. Well update if that changes but we are very happy that the issues we were having are being addressed properly this time.

Curtious, competent and professional technicians. Business rewards technicians on customer satisfaction, which gives employees proper incentives. 3 years experience with them, purchased extended warranty and maintenance. Very positive views to date.

I live in a neighborhood that contracts with Chas Roberts for their HVAC systems. There have been so many breakdowns reported in our neighborhood (follow FB group). Multiple inspections from other HVAC companies report poor installation and parts that are not up to standards. Same parts that are failing being reported. This includes compressors and capacitors. I am just waiting to have to replace the entire system like some have reported already.

Customer service very lacking in this company, poor response time over the phone. Asked for someone to come out and do an inspection on my A/C unit as it should still be under warranty. Told our warranty on labor expired after the first year, which was never discussed in the first place. Their technician showed up an hour early, rang my door bell three times in a row within 5 seconds and by the time I was able to turn my alarm off and get to the door he was already in his van. After getting them back out of the van and explaining my issue, he stated that we needed to run our A/C at 80 degrees in the summer when it’s over 100 degrees. I’ve never heard that in my life. I asked for him to take a look at the unit to make sure everything was okay, he stated he could for 190 dollars. The quoted price was 89 on the phone, he stated that’s just for him to take the time out of his day to come say hi and explain what he believes the issue is without actually looking at the unit. 89 dollars for an opinion with nothing to back that opinion up? Warranty or not, I’ll pay the money for better service! Goettll here we come!

Chas Robert's originally installed my a/c unit which is only 2.5 years old. The unit stopped cooling, so I called them that night about 7 pm. I explained what happened and how I have a serious medical condition and requested an emergency appointment at which was told none were available and they couldn't send someone out for 2 days. After the wait period, a technician came out and saw my condensing coil need to be replaced and gave me no additional information. I call the office today and they told me my part is on order and asked me what the technician discussed as far as price. I informed them he did not, so they put notes in for a manager to call me to go over pricing. I reminded them of my medical condition and was just told I will put those notes in your file. It has been 4 hours and I have yet to hear back from them. I have been 3 days without any AC due to the faulty unit they installed and feel this company does not care about their disabled customers.

Update:
I did get a call back from a supervisor about 6 PM who broke down the repair pricess and gave me a quote for the repair. When I told him about my medical situation, he actually offered to bring a portable a/c unit to my home for use until the repair can be completed. I was glad to have finally spoken to someone who listened and cared enough to think of a solution. Its a shame not all of their employees had his demeanor. If they did, i would have been a happy customer from the start. Thanks to the supervisor, that portable a/c unit was delivered the next day at 8 am. He kept his word.

Matthew was an exceptionally talented technician. He went over every detail that was involved in diagnosing the issue. Changed the capacitor and ordered a new THV

Customer service was excellent and they were on time and Emma was very professional and courteous

I don't usually like to give negative reviews because usually the business is trying and working to be better, and I respect that effort. That being said...
The reason I give 2 stars is because my interactions over the phone have been civil, my experience with the service and products are as follows:
I started living in my freshly built house end of 2019, at which time we immediately had an issue with the AC not functioning. Luckily it was covered under warranty at that time. Went through winter fine, but summer hit, and the AC went down again... my two and five year old kids didn't take to the southern Arizona climate very well during those four or so days (it took that long to get someone over...) When the tech came by and looked at the unit and told us (after about 45 minutes) that the wrong fuse had been installed for the AC, and he replaced the fuse with a larger fuse so it should work... Went through the rest of the summer no problems... Summer barely hits again this year (2021), the temp high has been about 86 degrees, so not very high at all, and our AC has already gone out again... That's 3 times in about 18 months, not a good track record. I explained that, and they said they'd have to see what the problem is this time to be sure if there is a bigger system issue, which sure I understand that, but this is the 3rd time! Anyways, they got me an appointment next day, which is today, the day in which I am writing this review. I took off work so I could be at home to learn what the issue is and talk with the tech about fixes because I don't want to have to keep doing this every year (an appropriate expectation I would think...) I just got off the phone with the office and they let me know that the tech was going to arrive after the 3 hour window that we planned (the window that I planned some time off of work for...) So now I'm taking even more time off of work, and my confidence in the quality and operation of Chas Roberts is disappearing pretty quickly. I will update after the tech gets here, if they get here at al l today. I'm really hoping that they don't get here and say something like "oh what's this fuse doing in here? It should be this fuse! That should fix it! That'll be $85 dollars for me to get here and do absolutely nothing to fix the real problem, or have any accountability for poor service or poor quality products." Stay tuned.................................