Arico Plumbing Heating Cooling

Josh was friendly, professional and efficient! He asked to use a broom and cleaned up his area . Also, he was very polite and cooperative when i asked about the repeat customer discount. He is one of the many reasons I call Arico during these stressful times of plumbing emergencies!!

Set up an appointment to have someone look at my hot water heater. Never mentioned anything about a 40 dollar fee. Had several others look for free. Since they were not transparent enough to inform me and just hand me a bill I chose not to use their services. 8 other providers estimated for free. Should have been upfront.

On time, efficient, Roger seemed to know a lot about septic systems and concerned re working in a timely manner to keep by bill amount down. Gave me other helpful plumbing advice re replacing sinks, etc. Have used them for years for pluming water heater needs and my boyfriend has as well at his home.

I have used this company for all my plumbing needs for about 12 years, and they are great. Always on time, courteous and done in a timely manner. I recommend them to all my friends and anyone who is looking for reliable plumbing service. Thanks ARICO!

Is this a scam? You be the judge. Arico ‘snaked’ my septic inlet because of root troubles. They recommended further preventative treatment with RootX. RootX’s active ingredient is Dichlobenil, and Dichlobenil works well. I usually do this treatment myself using Roebic, which is also Dichlobenil (and Roebic can be bought from Ace, Home Depot etc. for $18 for a one pound treatment). On this occasion, I thought I’d let the Arico plumber do it as the two of us were standing around. Treatment usually amounts of pouring the powder, about a mug full, into a toilet and flushing the toilet. In this case the powder was poured into the open pipe and a little water added. It takes about 5 seconds and no skill in either case. For this component of my bill, Arico later revealed that they wanted to charge me $96.20, including tax. Now, they are free to try to charge what they like, but for a proper contract they need to disclose the charge in advance or have a charge that is right or fair or proper. I googled ‘RootX’ and you can buy it online under $30 for two pounds, with no shipping charges.

Is this good service? You be the judge. I phone Ted/Tom in the office at Arico and suggested to him that he should reduce my bill for RootX to the market price of it (which he can check by Googling it). After consulting with the owner of Arico he got back to me with the statement that if I took in a 2 pound container of RootX they would refund me what was on my bill for this item. I asked, incredulously, ‘you are going to make me come to you’. ‘Yes’, was his reply (passive aggression at its best). So, I ordered RootX online, got the container for $30 and took it in to them and Tom/Ted gave me $96.20 for it.

Is this fair dealing? You be the judge. Arico have a minimum charge for a callout of two hours labor. On their website it says that if the job takes less than two hours the plumber would do other plumbing jobs as needed until the two hours was reached. My job took about an hour. But the plumber did not tell me of Arico’s policy and I did not know of it until later when I read their website in detail. I had plenty of other plumbing jobs for them, my irrigation system needed work. Arico were paid for two hours when they did only one hour work. When I later mentioned this to Ted/Tom, he demurred.

My wife and I own a duplex 150 miles from Tucson. We needed a company that would be able to do the maintenance .Arico has exceeded our expectations be showing up on time, always has professional workers that are polite and do top notch service.

Arico handles all of my plumbing needs for both my home and my rental homes. They are on my list of trusted vendors and always do quality work, on time, and with competitive pricing. I have been doing business with them for over 10 years.

Arico came out and replaced my garbage disposal right away.
They were so helpful to fix my sink which was all backed up from the clogged and old disposal, so now I have a wonderful new disposal.
I highly recommend this company!

I've always called ARICO for all my plumbing needs but last week I had heating issues so I called ARICO. A very nice friendly person answered and set my appointment in just one hour. Tim arrived on time and diagnosed my heating issue quickly then repair it with in an hour and for a few cents less than his estimate. Tim also gave me great helpful tips on using my heat pump for more efficient use then showed me how to set my vents for heating efficiency. I was very happy and will call ARICO for all my home plumbing and heating/cooling issues. Thank you ARICO!

I called to get a free estimate on a water softener installation. Steve came and worked up an estimate: $1875 plus tax. He did not ask any questions about water hardness, nor water use. I called to set up a time for install and spoke with two different phone receptionists over the course of a week. Neither could give me any specifics on the grain capacity of the water softener, how often it regenerates, or ideal household size. Steve seems to be the only person who has any specifics, so for every question I had to be referred to Steve, who got more rude the more questions I asked about the system. I'm quite sure I will not be using Arico for any future business as the lack of professionalism is the first warning sign of a business that is not genuine, does not provide quality service and may even overcharge customers. I also find it difficult to understand how a sales person would be reluctant to explain the specifications about the system. I guess customer service isn't what it used to be.