Arico Plumbing Heating Cooling

Have been an ARICO customer for nearly 20 years, from a minor faucet installation to a complete repipe of my home. The staff have always been courteous and professional, from the receptionist who deals with phone calls to the technicians in the field who do the work. My last call was to replace a kitchen faucet. I wanted the same type of faucet and since the current one was over 15 years old, wasn't sure if they were still available. The General Manager did some research and found the part number for the faucet and I was able to order it on line. The technician came out and installed the new one. As always, the tech did a great job, and cleaned up the area when he was done. Would highly recommend ARICO.

I called them in panic due to property's vendor being unreliable and not showing up when hot water heater failed. Luckily a friend recommended these guys, I called at 4pm and made next day appointment. Gal was great on phone, asked right questions etc... said they would see me at noon, they called to confirm that morning and were right on time. Gentleman showed up and did the R&R and was done in less than 2 hours. Cleaned up his mess, hauled old one away. Did everything for quoted price with 2 code upgrades that property required also. I hope I can convince board where we live to use them all the time for all plumbing issues and I am getting AC quote from them soon. I love people that do what they say they are going to do....

They installed a new unit without bothering to look at the ducting. I was charged a fourth more for a unit that does not do its job and after it was installed I am told the problem was the ducting. They gave me an estimate of almost 4000 to replace the ducts on a 1000 sf single story townhouse, almost 3 times more than the best companies in Tucson. Arico has a technician who is very rude and flippant, and a field supervisor smelling of alcohol at 8am, who put holes in my walls and totally avoided the issue of repairing them. I used this Internet sites and their rating system to find a good company and this is what I got in return. Please do your research before calling this company specially if you are a woman and a senior. The positive comments here are suspicious, check others.

I am so impressed with the service from this company!! I called many HVAC and plumbing companies in Tucson and these people really are the best, in my opinion. Steve, who is awesome, came out right away and gave me an estimate - which was great - and had the work done with no up charges after the estimate. He explained the process and kept me in the loop through the whole installation. Completely knowledgeable, he walked me through everything - never had such great customer service! A house I just bought had polybutyl piping that had to be replaced and the AC was trashed. Steve lined up the whole project and executed it on time and on budget! I can't say enough about Steve because he has integrity, knowledge and customer service that can't be beat. You don't see this kind of service so much anymore these days - no headaches, just the best service! I HIGHLY HIGHLY recommend Arico Plumbing / HVAC and Steve!

I am extremely pleased with the service I received from Arico Plumbing. Once I registered my request with my insurance company, they called me within 15 minutes to schedule my appointment which took place less than an hour later. Wonderful service--prompt, professional, and above expectations.

Tim is always great to work with. Arrives in a timely manner. He took the time to check if parts needed to repair my unit were still under warranty even tho I didn’t get it from Arico and gave me an estimate.

So may 28th I got into contact with someone who works for arico about looking at my a/c unit. he said it was old and needed to be replaced. he said he needed 500$ cash down and 6000$ made out to him to get the unit. he wrote me an invoice for all of it. after 3 weeks of constant reschedueling for an install I said im tried of waiting and want a refund. he said the refund would take 15-30 days. so 7 weeks later still didnt have my refund. was constantly getting the run around when my money was going to be ready for me. I made 4 different phone calls to the office no one cared or did anything. currently ive hired a lawyer and filed a lawsuit against the company and the installer for a refund. STAY AWAY FROM THIS COMPANY unless you want the same thing to happen to you.

I'm glad that I found Arico Plumbing. I had been dissatisfied with other plumbers since moving to Oro Valley. I decided to try the offer on the website for a Toto toilet.
The technician Mike could not have been more friendly or professional. He did a great job with the installation, even running out to get caulk that would better match the grout on our bathroom tile. He even gave suggestions on cleaning water stains off of our other toilets. I tried his suggestion and it worked like a charm.
I will definitely recommend Arico and will be using them again in the future.

My water heater went out over the holiday weekend. First thing Tuesday morning I called for help and explained my situation. Arico sent a man out right away and Roger went right to work. By 10:30 am I had a new water heater and plenty of hot water. The man I spoke with on the phone was very friendly and easy to talk to. Roger was also very friendly and experienced with a good work ethic. I'll be calling Arico in the future if needed.

Misleading "transparent" pricing. On their website they list the water heaters "Bradford White Natural Gas Water Heaters Supplied and Installed" 40 gallon gas for $999. Ordered one for a rental and when I got my bill it was $1250.

Mentioned it and was told they added a 3/4 shut off a $12 part. Have really liked them in the past but feel like I was taken because I wasn't there for the install.