Innovative Air & Nest Pro

Very prompt in giving us an estimate for a new air conditioner. We had questions about the estimate and after numerous calls and emails, our calls were never returned. We were ready to move forward. Now that we know what kind of customer service or lack of customer service Innovative provides, I am glad we did not purchase from them.

Ralph was great, very helpful with answering questions about my AC system and the maintenance of it. He was very pleasant to do business with. Will use these guys again in the future.

Martin arrived on-time; professional and a great personality! Answered all my questions and explained the service he performed as well as letting me know what to expect for next year!

Always very happy with this company!

Ralph came highly recommended by a friend that had just recently had some repairs done. She was very happy. I scheduled an appointment to get a heat pump installed on Monday at 10 am. He texted me at 8:44am and said he had a family emergency come up can we reschedule? I understand things happen. We rescheduled for Wednesday at 9-10 am, Tuesday night at 7:17 pm he called to say he had to cancel because his boss was really "busting his balls" on a job he's doing and won't be able to make it. He said he could come next morning at 9-9:30 am. The next morning(Thursday) comes and I text Ralph at 8:02 am to confirm he is still intending on coming and he responds yes sir and by 8:58am he texts On my way. And once again he cancels! This time he texts at 10:09 am to say his truck has broken down and whether they get me a loaner or fix it he'll be able to come tomorrow. I know good AC guys are tough to come by and now I am NEEDING to get this install finished as the house will be occupied after the weekend. So without any options to get it done I ask Ralph if he can do it tomorrow(Friday) FOR SURE? He says yes and we agree on 9:30 am again. And now its Friday and I text him confirming and he says Sorry Yes, waiting for a check from a customer. That was at 9:55am. After a couple hours go by and more texts from me inquiring as to an ETA he doesn't respond. I've called half a dozen times no with no response. I am one to typically give a person the benefit of the doubt. But 4 times is absolutely ridiculous! This is from Innovative's website: "We do not waste anyone's time, we schedule and execute work asap. Call us, request us, we will respond and we will do it quickly." WHAT A JOKE! I noticed another 1 star review from someone citing this same pattern of rescheduling and canceling. If I have had work done by Innovative Air(Ralph) I would have his work double checked. His work ethic and practices are HIGHLY questionable.

Martin switched out my Nest for my old thermostat and then reinstalled the nest in my new place. He was on time, extremely nice and courteous as well as extremely efficient. Martin did a great job!

These guys were AMAZING! And Top Notch! Helped with the installation of my Nest Thermostat and it was a flawless experience! Will recommend to anyone needing HVAC assistance!

My heat went out (didn’t think I’d ever need that in AZ!) and I was desperate to get someone to come out and fix it. Ralph came out and repaired our unit for such a reasonable cost. Very professional and now I’m back to being toasty warm! Would recommend!

Innovative air did an amazing job for us. We had an old system removed earlier in the day and needed something taken care of quickly, after reaching out, they were there within two hours and had us up and going again. Can’t tell you how grateful I am for their professionalism and fast response. Would recommend to anyone!

They respond to my quote request very quickly, offered me professional advice, and charged me less than my original quote due to circumstances that had changed. I'd highly recommend this company to anyone with a nest product that needs installation or has any heating and A/C needs.

Ralph and his team did a great job fixing our AC. I highly recommend Innovative Air.