Merlin's AC & Plumbing

thank you Carmen for your help setting up an appointment to have my AC serviced. You were very helpful, polite and professional. I would like to thank the technician I would and will reccomend Merlin's AC and Pluming to everyone I know

I've never been so satisfied and happy with an HV/AC company before. If I could give more than 5 Stars I would. I’ve dealt with a lot of different companies in the past and always felt like they were getting one over on me, over priced, long turn-around time. Because of Lancelot and his amazing job at a great price, we will never use another company again. Lancelot was beyond friendly, knowledgeable, honest, and extremely professional. He was able to identify the issue with our AC within 10-15mins and fix our system within in the hour! Thank you Einsteins Home Service! We highly recommend this company and our technician Lancealot!

This business does not respect individuals who do not want to be harassed with phone calls

I was having some trouble with my AC leaking inside my home. Read great Google and Yelp reviews about Einstein home services. I saw that they take health and safety measures seriously. I felt good about Einstein and called to schedule something. Whoever answered the phone was super sweet and professional. I don't remember her name.
When the technician showed up he yells from a distance (50ft away), "what happened!?" I was confused thinking it was a random person but it was the technician🥴 Lance, the tech, walks up to my home without any personal protective equipment. No mask, no gloves, no booties. I proceeded to tell him what's going on. Hes super short and standoffish. I offer him a step stool / ladder to help him get to the unit since all he had in had was a drill and thin bag.
He didn't even check anything. Just opened the covering and made his diagnosis right away telling me that I need a new unit. $7,500 for a 2 ton system. I let him know I don't have that kind of money at the moment... He takes thousands of dollars out of his pocket saying that somebody just gave him that money to replace their unit. That was unprofessional. To wave money around like that especially during these times when some families are struggling, including myself. It was uncalled for. Might as well have said "That person did it why can't you?"
After asking him some questions he lightens up. He said there might be a freon leak. But he doesn't know. (Because he never checked the freon levels🙄) He suspects the coils are freezing over and then thawing out causing the leak inside the home. He couldnt confirm that because he couldnt get to the coils. Replacement of coils- $4,200.
Possible problem #3: float switch not working properly. Causing water to overflow and the unit not to shut off automatically.
After his visit I called three other companies. All said the same thing the only diagnoses that was different was from Einstein's. In conclusion yes it's recommend that I get my AC replaced since its about 15 to 20 years old. But the problem was caused by a clog drain line!

Other companies quoted me $4500-$6500 to replace a 2 ton AC unit..
When asked about the cost to replace coils I was quoted $900-$1500

$7500 and $4200 from Einstein's? Get out of town!

My suggestion is to get multiple opinions. At the end it might be worth it paying that $20 to $70 diagnosis fee from 2 to 3 different companies. Could end up saving you thousands of dollars at the end

These guys are great! There is no haggling over price or product. We bought a new A/C, and had it installed the next day. The guys were prompt and professional! I highly recommend using this company.

NEVER EVER USE THIS COMPANY FOR ANY AC OR HEATER REPAIRS, they are fraud.
Mine is 5yrs old home and fairly new two AC units (big and small). I called Einstein home services to use their coupon for AC tune up. Technician called Lance came and as soon as he came he started showing all types of problems which don’t even exists. He went to attic and messed with gas connection and created a leak and all the Freon leaked out of my system in few days. He is a big fraud and came up with all the problems which don’t even exists and gave me a quote for $3000. I called another company and they showed me how he messed with gas connection in the attic and whatever problems he mentioned they confirmed that they don’t even exists.

Carl came by the house on this hot Sunday and performed necessary and expeditious repairs to our rooftop unit. Blown start and run capacitors were replaced from in truck stock. Condenser coil was professionally cleaned, and he was on his way! Thank you Einstein’s Home Services!!! Highly recommend.

All I know is that my A/C doesn't rattle anymore and the technician was very pleasant. I would recommend them.

He didn’t do what they promised and afterwards no receipt.

Anthony did a great job putting my water heater in.