George Brazil Air Conditioning & Heating

Hank came to check both of our A/C systems & he was absolutely wonderful! He was also able to explain the appt to the upstairs thermostat simply & eligible so I was able to understand it. Thank you 😊

George Brazil Heating and A/C has provided us great service for 4 years, along with reasonable prices. The technicians have been proficient, friendly and thorough.

Our service tech, George, took great care of us! He was punctual and thorough. He figured out the issue, where pre previous techs did not!

I have been a George Brazil customer for many years. Today’s scheduled heating system routine maintenance work was performed by a service technician, Andrew Hepfinger, who has never been to our home before. Although I am usually very satisfied with all the technicians from George Brazil, I feel compelled to acknowledge Andrew’s work today.

Given our location in North North Scottsdale, I have become accustomed to service people (from any industry) getting to us late in their promised arrival window. Andrew arriving early/on-time was a pleasant surprise. He was polite and knowledgeable. The narrated videos he sent to my mobile device each step of the way as he inspected, cleaned, repaired,…each of our three systems were informative and educational.

My wife (and our puppy) would be happy to have Andrew return to our home for future service calls.

Ian was very pleasant, professional and thorough. He came to do a 6-month check on our heat pump (fairly new) and found a problem that was caused by a roof repair. He took the time to help arrange a repair to the unit and we appreciate his good service.

Always professional and always on time. Once again, above and beyond. Great techs. They went the extra mile for us. True brand ambassadors.

Will continue to recommend!

1 star for the administrative services. 5 stars for the technician who came out. Not going to average it out as the experience with the admin staff soured our experience overall.

What a regretful move. I moved into a house in August and our A/C basically stopped working in September on a very hot day. We called this company after looking at reviews and had a technician come and see what’s happening. We called, they answered, they came and gave a temporary fix. Great! That’s when our experience went south.

We paid full on the spot; part cash, part credit card. Tell me why the technician charged us full on the credit card and also took the cash? We essentially paid an extra $1000 for no reason. Took us a few weeks of back and forth with their company and the bank to get everything sorted out. Turns out, between the two, they returned all of our money back. Okay great. Now we can redo the payment process and pay them the amount that should have been paid in the first place, so we did. Smooth.

I asked for a receipt with this updated info….in November. The response: “you’ll get the receipt in your email in a few minutes”. Lovely, thank you! But we got nothing. Called again a few days later asking for the receipt, this time to a different email, thinking..maybe the previous email address is having issues. I gave a gmail, that shouldn’t be a problem. I check all of my folders to make sure nothing gets lost in the virtual mail. Still nothing. Called again and again and again. I’ve even left voicemails at certain points. Same response: “you should receive the receipt in your email in a few minutes”.

You’ve been paid in full, I don’t understand why it’s so difficult to send a receipt. Is it a terrible system you have or incompetent people you’ve hired? I’m extremely disappointed. Never again. I tried to be patient but it’s been MONTHS since I’ve asked for an updated receipt for services rendered and proof of payment.

Tristan came today to do the spring tuneup for my AC/heating system. He inspected, adjusted and cleaned the system. He was efficient and kept me updated throughout the whole service as to what he was finding and what he was doing. He was a pleasure to work with.

Andy did my 6-month service call on the HVAC. It was raining and he didn't cancel the appointment. He took care of minor issues like a loose screw rattling. Thank you Andy and peace be with, you.

After today I would NOT recommend George Brazil to anyone. I've been in the HVAC and construction industry since 1984 and NEVER treated customers with such disregard as I've received today.
Yea they are jolly on the spot to replace a unit or sell you something new but warranty and aftercare is severely lacking.. I paid them almost $20k not long ago and even purchased the extra warranty that wasn't cheap. Since then my unit has gone out twice, once in the summer now again when its freezing outside. They have even had to add freon to my system because of a small leak they can't seem to fix, that's still leaking.
It became obvious very early this morning that they take on too much work and can't take care of the customers they have. After talking to three different people and the "customer resolution" person I realized I would get further taking to a wall. Never again will they get a dime from me.

Response to the owner:
I did call to resolve the issue, it got me nowhere. All I got was "there is nothing we can do" My wife, child and I will just be cold tonight... don't you worry about it because you've already told me "there's nothing you can do".