George Brazil Air Conditioning & Heating

George Brazil staff are friendly and genuinely care about their customers. We have had 12 years of great experiences with this company from the customer service reps to the technicians that enter our homes. Recently, DJ serviced our AC, he was very friendly, professional, made small talk that was genuine and he was an active listener, and a genuine guy! He reminded me as he left to get a new filter and when it makes sounds, it is a sign that it needs to be replaced. This was probably the friendliest reminder that I have had in a long time!

Just before the Christmas holiday, our 12 year old York started having a burning electrical smell coming through the vents. Thankfully I purchased a VIP service plan 2 years ago for peace of mind. To err on the side of caution it was decided to replace the 12 year old 4 ton York with a new 5 ton York. Not the expense one wants at the end of the year but thankfully it wasn’t summer. Charlie has been my service tech and I’m glad we decided up upgrade. Took about 2 days to get the new unit ordered, delivered and installed. Very satisfied with this experience.

Had a capacitor replaced last Saturday and Mike was informative and professional. Set up an appointment for a quote on A/C replacement. Michelle come out. And her too informative and professional. Did I mention both were personable. Great all around. Thank you to the team at George Brazil.

Andrew was very thorough with his inspection of my AC unit. He kepted me informed verbally and sent detailed videos to let me know what he was seeing and doing. He gave me the information about my unit so I could understand and be able to make a decision about what to do next. I feel strongly about maintaining the unit so it runs like a new one, so in November I purchased a 2 yr maintenance agreement and I'm not sorry about it. Andrew is very personable and I will always request him for any work needed.

We had the best tech person...David...for the summer maintenance visit! I highly recommend this young man! His service check was the most thorough we've ever had. He took videos of the work he was doing and not only did I learn alot but I felt confident all was good with my units. David is my go tech from now on...George Brazil you have an employee that's a keeper!

Caleb was the best technician we have ever had come to service our AC units. He called ahead to confirm his time. He wore shoe covers as soon as he entered. He explained everything he was going to do. He took videos of the service and talked us through all the cleaning processes. He was courteous and knowledgeable. He answered all questions regarding our service warranty. He was excellent!

Kylie and Marco provided the best service experience I’ve had to date with George Brazil. I was so impressed by their courtesy, professionalism, problem solving skills and the quality of work they performed. They spent the necessary time required to identify and address issues with my HVAC system that will ultimately result in lowering my utility bills and provide a more consistent temperature throughout my home. I appreciate how thorough they were in identifying opportunities, and everything they did to ensure my concerns were addressed. They are the best!

I placed a call at 5:00pm and had me scheduled for that night between 7-11pm. Garrett the first technician was very knowledgeable and answered all of our questions. He was able to provide us with a portable air conditioner as a part was needed from the warehouse. Today they called at 6:45am and let me know a technician would arrive this morning to fix our air conditioner. Matt arrived promptly and was able to fix it in a timely manner. I highly recommend George Brazil.

What can I say? I always have the most amazing experiences whenever George Brazil comes to our home to perform maintenance or we when we have those random ac emergencies!
Allow me to be on my soapbox for a moment and just gush about my experiences! Every time a technician comes to our home they are not only kind, courteous, and professional but most importantly have integrity! Always call before arrival with an ETA, answering my many questions, and ensuring that we have the most efficient service and completed correctly!
I won’t go with anybody else we’ve been with this company for many many years and I am very satisfied with the services that they provide and the amazing customer service from service representatives to technicians!

Horrible experience with this company!! Spoke with several customer service people regarding some particular things that they needed to do to complete the service. 2 separate techs arrived without proper equipment to complete the service call. No one informed me of the status of the service call. I finally reached one of the techs who outright lied to me stating that the call had been done and all was well with my unit. I called the office to confirm this and was told no they hadn’t completed the service. They promised to be out the next day but never showed nor did they bother to call and let me know when they might finally show. Stay away from these people no need for the lies the lack of communication and the total lack of professionalism!!