Dial One Mears Air Conditioning & Heating Inc

Finding good service providers is part of a simpler, kinder life, I feel. Mears is one of those for us. For the past few years, Mears has helped us out several times. Every person who has come to our home has been genuinely nice and professional. I have been impressed by their communication skills (both the business and each tech we have met). They have kept us informed with arrival time call/heads-up, clear description of problem and solutions, any delays due to obtaining parts (which they expedite as much as they can), honesty when a problem is confusing and willing to call up the line of expertise to find best options (and explain), costs and time estimates. I ask questions and they give patient, complete answers, never patronizing. Top notch. On one occasion, they did the research for us on a Trane warranty we didn't have paperwork for...and made necessary contacts to save us much expense. Highly recommend!

I've been using Dan, the holy grail of a/c techs: master certified, self employed, super honest and very reasonable. When he told me he was retiring, I went into a panic. Most of my previous experiences with a/c service companies was not good. Fortunately, he did refer me to Dial One Mears. I called for a noisy compressor and seasonal tune up; they were out to my house the next day (on time), and Clarence (my tech) was exceptionally professional, polite and thorough. He identified and remedied the vibration noise, serviced and cleaned both units and replaced a worn contact switch. In and out in about three hours, all for a reasonable charge. Dan's retirement is safe. I'll be using Mears from here on.

Jessie was great!

Our unit was vibrating so much it was shaking the roof!

Dial One Mears was our “second opinion” after one of the bigger name companies came and took a look and basically recommended a brand new system or a few expensive repairs.

Jessie took the time to properly diagnose the problem by eliminating potential causes one by one. After a few adjustments the problem was solved. No new parts, no expensive repairs, just an honest assessment and a quality fix.

Jessie and Dial One Mears have earned our business going forward for any maintenance and when the time comes to get a new system.

Don’t pay for any other companies advertising budgets. Do yourself a favor and call Dial One Mears!

I’ve been so pleased with the service calls I’ve made. Everyone I’ve interacted with has been so responsive, respectful, and professional. In the midst of the COVID-19 pandemic, we have been especially cautious about our interactions with others but the service staff have come masked, maintained distance, and worn shoe coverings in and out of the house. In addition, they explained the issues, provided helpful instruction about maintaining our system, and even hooked up an option we didn’t know we had on our unit! We HIGHLY RECOMMEND this company. When it was time to pay, we felt the cost was incredibly fair. Should we need future repairs, this will be our first call!

Fantastic, exceptional and professional service! I called around an hour ago and was greeted by a very kind and courteous customer service representative who told me a service technician would be calling within 15 min to setup a visit and the charge would be $69 whether there is anything wrong or not. The service technician Shane called me within 5 min and followed up with courteous informational calls to ensure that I knew I could utilize my home warranty to reimburse me.

Shane the service tech showed up within the hour to promptly check the usual things, the thermostat, the air filter and then he went up on the roof. He proceeded to drain the unit and clean the coils, performing the regular maintenance to the air conditioning unit. After a thorough inspection and fine tuning, he said that my air compressor shut off due to overheating. He proceeded to recheck his work and thereupon go check my split unit in the garage which has the air filter to see if there were any points that would cause it to overheat.

He replied that he has seen this before, but if it happens again to call them and he would surmise that it would be the compressor that's the culprit. I asked him what regular maintenance intervals does he recommend and he said they usually come out and check the unit in the Spring, just before the Summer, and in the Fall, just before the Winter. But for my Split System, he'd only recommend once a year due to the unit on the roof not operating at all during the Winter. Oh and it only cost me $89 for all that he did!! :D

The whole experience was a delight considering the uncomfortable prospects and I will definitely use them for regular maintenance, highly recommended them to friends, family and coworkers!

Shane did an outstanding job replacing the HVAC system on the roof and the Air Handler in our unit. He was professional, curteous, knowledgeable and informative. He was on time and managed the entire project from start to finish. Shane demonstrated the customer service skills that any business would be proud to have associated with them.

I've been using Dial One Mears air conditioning and heating service for several years and I'm thoroughly satisfied with their customer service and the technical expertise of their technicians. RJ performed our spring startup service today and true to Dial One Mears form, he left no stone unturned during his inspection and thoroughly briefed us afterward. Thanks to Dial One Mears seasonal services, my wife and I have had no issues with our AC unit. And that says a lot given the brutal heat of Arizona summers. I would definitely recommend their services.

My AC was having issues with turning on so I called Dial One Mears to help diagnose the issue. This is my second time working with them and it could not have been a better experience. Aubrey helped me schedule the soonest possible time for a checkup and the technician Greg promptly resolved my AC problem. Both were very friendly!

My thermostat manual disappeared a couple of years ago and I had messed it up myself. Jessie reset it to my request so I could operate it manually until I can get it reprogrammed at a later date. He was efficient and expedient with the cleaning of my ac/furnace unit.

I called this company after rainforest hVAC and plumbing ****** with my system for a year with their incompetent hires. Sean came by and rewired my system on a Sunday and it’s been working like clockwork since. I appreciate your hard work and skill!