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Adams Refrigeration Reviews - 50

4.2
Quality
5.0
Location
5.0
Price
4.0
Service
4.5
Lindsey Carberry

We called Adam's refrigeration to inspect the two HVAC units in the home we wanted to purchase. They did they inspection for $120 and told us the units worked without problem. Not even a month into owning the home, we called them out to perform a routine cleaning and maintenance of the units. We were told one unit had a clogged drain pipe that they flushed during this maintenance. About 2 weeks after that, that particular unit stopped cooling. Adam's returned to the house and found that the unit had frozen over and that water was overflowing the drainage pan. They claimed to have flushed this drainage pipe again during this visit. A week later, I called a different company out to come service this HVAC because we were still having problems. The drainage pan was overflowing still when the new company opened it up and there was extensive water damage. The second company had to remove a portion of the drainage pipe that had calcified over and created a complete blockage. There is no way that the technician from Adam's would have been able to flush this line, though they claimed to have done it twice. I called Rex, the owner of Adam's Refrigeration to tell him all of this and explained what had happened. I was upset that we had spent over $1000 with his company for services that I don't believe they ever actually performed. Our HVAC was always left in the same subpar condition and I was never notified that the pump was still leaking water all over. Rex listened to me and told me he would look into and get back to me the next day. Of course, no phone call the next day or any day after that. I have called him back three times after, but he refuses to take my call or return my messages. This company is unprofessional and scammed us out of $1000.

L Hassenger

When selecting a service business you want to know they are going to do it right the first time. However, we all know businesses are staffed by humans and humans make mistakes under the best of circumstances. W e have used Adams for both service and a complete install of two new extremely efficient complete AC/furnace units from Carrier. You are going to get on time technicians with fast and efficient service and the one thing that didn't go the best in the install was made right above and beyond our expectations. With knowledge/skill and customer service like that you CANNOT go wrong!

Starshine Daydream

Jeremy is awesome and is the only person we now trust. We had three companies come out trying to sell us a new unit, and none of them even attempted to fully diagnose the issue. Within 10 min Jeremy had our unit blowing cold air with zero parts. Imagine my surprise! We happily paid for the service call!

Sharon Henson

Adam's Refrigeration has serviced us several times. We have been really happy with their service. The owner is a man of honesty & integrity and the serviceman that we have had has always been knowledgeable and helpful. I do recommend them, because I feel that they are trustworthy and professional and will not overcharge.

C D

Stopped using them after the refused to Charge my unit with my customer provided Virgin Refrigerant New in Tank ! I know they need to make money But I need to Save money...

Consumer Alert

A company that boasts about being "Non-Comission" but has an incentive program that pushes technicians to sell units. If your unit is more than 10yrs old OR does not have a warranty I guarantee you that Adams Refrigeration will send their #1 seller, Marcus Pippin, to your door. Him and other techs will try to sell you a new unit even if the unit is repairable in order to get their "bonus". Let's talk about the installs themselves... For the most part the installs turn out pretty decent as long as their "Lead Installer" is not working that day. Sloppy work, dirty finger prints everywhere, takes a few dozen cigarette breaks during the install, never wires up second stage on a 2 stage unit (decreasing overall performance and efficiency of the unit), not installing gas lines or flue pipes correctly (NOT TO CODE), Falsifying APS/SRP rebate forms, and has NO IDEA how the units he's installing actually work. It's astonishing how this company is still in business with work ethics such as these. BUYERS BEWARE!

Charles Henson Jr.

Great company that has serviced our air conditioner for years. Highly recommend them for affordable, responsive, quality service. They don't try to sell you anything that you don't need, or fix anything that isn't broken (like some other AC companies). I would recommend them to anyone!

JamesYTC

They were able to get the blower motor I needed for my air conditioner when my old one quit working.

Brian Sanders

This is a great company. I will forever send them business. You'll get the top technician in terms of knowledge in the valley. Quality installation and get treated right. Don't hesitate to call this one people.

Sand paddler

Went for an interview with the owner in the past & he blatantly told me during the interview that as a tech I was required to condemn every condenser fan motor on every service call & bring it back to the shop to be repainted and take a newly painted used motor off the shelf (from someone else's unit) and install it for the high price of a new motor.

I walked out and have told everyone who has mentioned them.

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