Isley's Home Service, Inc.

Keith did short work of discovering what the problem was with the commode in the master bath. Then he thought my water pressure coming into the house was too high and checked to make sure it was acceptable which it was.
I was very pleased with the service I received today and would not hesitate to call Isley's again.
Thank you.

They were prompt originally fit me in between 2 and 5 but then called to say they had a plumber about 20 minutes away before noon! They are definitely good at what they do excellent service as well.

I needed to have an inspection of my gas lines leading into my recently purchased mobile home. I was told they HAD to replace the unit & install new lines. not just repair it. I was told they needed a permit to do the work , I called to see if they had the permit & when they would start work. They said city of Mesa was always taking a long time. I waited another week & called for update, no word they said I called I then called city of Mesa & they sent back paperwork. I had to advise Isleys it was there, in their emails. I kept up with the review of my request. I felt like I was working for Isleys at this point. A neighbor told me of their issues with their gas issues & was told just switch to electric & I did. Called Isleys & cancel my order. Then they said they would call back no telephone calls. I called once again, to get the deposit back, and was told they had to charge me for the permit and a service fee. They offered to only give back under 200.00 . This was a total tipoff of a supposedly reputable company, but they ate a scam company who blames the city of Mesa,& tipoff people.
Do not use these people, bad business.

During a very challenging time, Isley’s was great!! Kim was especially responsive and kept me informed. Everyone was knowledgeable, professional, and willing to educate me. Overall, a tremendous experience. I will definitely use them again in the future.

On Friday, May 21st, I had scheduled an appointment for Isley’s to come install a new water heater in my home between 10-2pm, I prepaid approx $1400 for the job. I asked them to call me when they were coming as I could come home from work (I am a teacher and the end of the year there is a lot of work to do). Isley’s plumber Zach showed up at 10:30 AM, but after about 10-20 min he realized he had the wrong size water heater (too tall), he would have to leave and get the right one. I went back to work and told him to call again, when he was ready, (kind of annoying but to err is human). Zach returned, installed the water heater, but then told me all water heater warranties were void (manufacturer & Isley’s) because my water pressure was too high (90 psi, it had to be 85psi). Then he wanted to charge me $500 more dollars to fix it so the warranties were valid. He reduced the charge to $404 as a kind of “I’m sorry for not checking before,” because he could tell I was extremely upset at this point and told him he should have checked the pressure on his initial visit. He had to leave again to get a part, I returned to work, again, but had to return home for a 3rd time (he need a faucet turned on to complete the work). At this point I was so upset I could barely contain my anger. Zach completed the work, and everything seems to be working properly.

Here is my complaint. Why do you train your service agents to check the water pressure after you do the work? Your company literally held me hostage by not checking the pressure and then surprised charged me an additional $400 charge if I wanted the warranties to be valid. What kind of business are you running? Is this how you treat all of your customers?

The services provided by the technician were excellently performed! It was a great experience! Thank you!

We had a unit installed by Isley’s 10 years ago. They were able to address our current needs in a timely and professional manner on the hottest day of the year. Thanks Isley’s!

One star for their worker who just about caused an accident on the freeway. If I didn't slam on our breaks he would of hit us. He should be over a lane before the merge. But by his driving he was in a hurry to get off of work. He cut off another vehicle on the street, he was doing 55 in a 45 cutting in and out of traffic. I would never do business with a company that has employees that are not interested in the safety of community they work in.

Isley’s was responsive, was able to get me a same-day appointment and effectively fixed the problem to get my AC back up and running. I would definitely use the service again.

The technician arrived within the specified time window and was knowledgeable about our hydro heating system. He was able to explain a solution for getting the issue resolved. He was able to give me specific estimates of what the job would cost, promised to email the details to me. Overall he did a good job.