Ace came to do my semi-annual maintenance check and he was awesome! Not only did he provide excellent service, but he was so personal. He took several minutes to chat with me about options and what to expect in the future. We’ve been using Duke’s for 3 years now and every appointment has exceeded our expectations! Awesome company to work with!
I was previously a loyal customer and had a great experience about a year ago. However, when one of my units was having trouble recently my opinion has dramatically changed. Feeling like I had no option, I went ahead and paid almost $8000 for a repair, because I was told the inverter and control board was bad and cost $5000. Second guessing myself, I contacted another company after the repair was done (unfortunately). I have since found out that the part cost about $400. The difference between $7K and $400 is simply ridiculous. Not sure if it was the tech, or the company, but regardless I just got taken to the cleaners by a crook. AVOID this company!!!
UPDATE: I asked for an invoice showing labor cost and parts cost and they refused. The invoice only has the total. That is a great way to hide your dishonesty I guess. Now all my contact is ignored. What a poor way to run a business. Nothing but a bunch of crooks.
Duke’s was extremely professional, so timely and responsive to my questions. Ace, the gentleman who came to our home was also very professional, patient with my questions while ensuring everything was working as it should. Thank you Duke’s for putting our mind at ease, providing such a great service at a good price alongside of having great employees like Ace! If we need anything in the future- we will be sure to call Duke’s of Air!
Dukes of Air has taken care of our A/C system for 4 years after a very poor installation when the house was built. We have had an excellent experience with all of their team members. Highly recommend!
I had the pleasure of working with Ryan for my AC maintenance needs, and I couldn't be happier with the service he provided. From the moment I contacted him, he was prompt, professional, and courteous, and he went above and beyond to ensure that my AC unit was working properly.
Ryan was incredibly knowledgeable and skilled, and he took the time to explain everything he was doing so that I could understand the work that was being done. He was also very respectful of my home, taking care to leave everything clean and tidy after completing the job.
Thanks to Ryan's expertise, my AC unit is now running smoothly and efficiently, and I have the peace of mind knowing that it was serviced by a true professional. I would highly recommend Ryan to anyone in need of AC maintenance services, and I would not hesitate to work with him again in the future."
I have used them several times for AC repairs and maintenance. Our ancient AC went out during a heatwave They came out the same day and quickly diagnosed and fixed the issue with no hassle. Very easy to work with.
Dustin came out to do cooling maintenance. He noticed that the condenser was running hot. He recommended an ECM condenser reconditioning package. He quoted a very fair price and worked for 2 hours installing the package. I would recommend Dustin and Arizona Dukes of Air to everyone. They really care!
OUTSTANDING service from Dukes on tuneup and repairs on our 3 units. The tech, was beyond knowledgeable, helpful and explained all costs. Dukes is the best!
I've uses this company for many years and despite many friends saying "they have a guy", I always use them. Our unit went out 4th of July so we were miserable. Called July 5th, someone came out within 6 hours, turned out it was a very simple broken fix which was diagnosed but then the tech went through a full check of our system. This wasn't an add on- it was part of the service. Super reasonable cost to have our AC fixed
Laura Farley
Ace came to do my semi-annual maintenance check and he was awesome! Not only did he provide excellent service, but he was so personal. He took several minutes to chat with me about options and what to expect in the future. We’ve been using Duke’s for 3 years now and every appointment has exceeded our expectations! Awesome company to work with!
Brian OConnor
I was previously a loyal customer and had a great experience about a year ago. However, when one of my units was having trouble recently my opinion has dramatically changed. Feeling like I had no option, I went ahead and paid almost $8000 for a repair, because I was told the inverter and control board was bad and cost $5000. Second guessing myself, I contacted another company after the repair was done (unfortunately). I have since found out that the part cost about $400. The difference between $7K and $400 is simply ridiculous. Not sure if it was the tech, or the company, but regardless I just got taken to the cleaners by a crook. AVOID this company!!!
UPDATE: I asked for an invoice showing labor cost and parts cost and they refused. The invoice only has the total. That is a great way to hide your dishonesty I guess. Now all my contact is ignored. What a poor way to run a business. Nothing but a bunch of crooks.
Bill D (Bill in Tempe)
On time and professional. Installed new heat pump ac system including thermostat and grill in about 4 hours.
Angela Venetz
Duke’s was extremely professional, so timely and responsive to my questions. Ace, the gentleman who came to our home was also very professional, patient with my questions while ensuring everything was working as it should. Thank you Duke’s for putting our mind at ease, providing such a great service at a good price alongside of having great employees like Ace! If we need anything in the future- we will be sure to call Duke’s of Air!
Shawn Kelly
Dukes of Air has taken care of our A/C system for 4 years after a very poor installation when the house was built. We have had an excellent experience with all of their team members. Highly recommend!
George Jakish
I had the pleasure of working with Ryan for my AC maintenance needs, and I couldn't be happier with the service he provided. From the moment I contacted him, he was prompt, professional, and courteous, and he went above and beyond to ensure that my AC unit was working properly.
Ryan was incredibly knowledgeable and skilled, and he took the time to explain everything he was doing so that I could understand the work that was being done. He was also very respectful of my home, taking care to leave everything clean and tidy after completing the job.
Thanks to Ryan's expertise, my AC unit is now running smoothly and efficiently, and I have the peace of mind knowing that it was serviced by a true professional. I would highly recommend Ryan to anyone in need of AC maintenance services, and I would not hesitate to work with him again in the future."
Nicholas Markwardt
I have used them several times for AC repairs and maintenance. Our ancient AC went out during a heatwave They came out the same day and quickly diagnosed and fixed the issue with no hassle. Very easy to work with.
Richard Guy
Dustin came out to do cooling maintenance. He noticed that the condenser was running hot. He recommended an ECM condenser reconditioning package. He quoted a very fair price and worked for 2 hours installing the package. I would recommend Dustin and Arizona Dukes of Air to everyone. They really care!
sunrunfarms
OUTSTANDING service from Dukes on tuneup and repairs on our 3 units. The tech, was beyond knowledgeable, helpful and explained all costs.
Dukes is the best!
George Easton
I've uses this company for many years
and despite many friends saying "they have a guy", I always use them. Our unit went out 4th of July so we were miserable. Called July 5th, someone came out within 6 hours, turned out it was a very simple broken fix which was diagnosed but then the tech went through a full check of our system. This wasn't an add on- it was part of the service. Super reasonable cost to have our AC fixed