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  • Onsite services

newACunit.com Reviews - 100

4.5
Quality
5.0
Location
5.0
Price
4.0
Service
4.5
Emil Donofrio

Great price and service, from call to install one week. My installer got the roof unit installed in just 2 1/2 hours fixed all the problems I had and cleaned up after themselves. The A/C I bought is a Goodman 2.5 ton unit, it's also very quite running. I would gladly use A/C units again.

mary schander

Installed new ac unit. Was able to get new ac unit within a week. Great customer service.

Michelle Hampton

I called newacunit.com for my home and I saved two thousand dollars. They were professional and helpful. I have another property and I will definitely use them when it's time to replace the next AC unit. I would recommend them to my family and friends because of the money I saved and they were quick to get the unit installed. I am very happy with them!! Great company!

A B

Was very skeptical of the service upon reading all the negative reviews. Called and spoke with a nice receptionist that confirmed they did have prior issues with bad AC installers in the past but have rectified those issues, which I thought was true. Sure enough after purchasing my units they assigned me to a non-local AC company (they will earn a separate review). The AC company came out to do a inspection but it's really a 'sales guy' that shows up. I can tell immediately, his job was to come and mark up the cost any way possible.

I purchased (2) systems so the 3K install apparently wasn't enough profit for them. After 35 min, the AC rep works up a bill that comes close to 10K. I kindly asked the rep are all these items quoted necessary and he say 100%. I then explained with the purchase of the units through NewAC my total is now well over the quotes I received from other AC companies. He then smirks and tells me, I understand, your'e better off buying through us directly and we can give you a way better deal. He then admits they don't make much profit off NewAC deals because they don't profit off the equipment sale.

I immediately called to cancel and was told the owner of NewAC would reach out, but never received a call. Then the AC company contracted contacts me and says we're sorry you want to cancel, how can we make this work. The gentlemen then states the items quoted were not necessary at all, not a surprise. I then spoke to NewAC about this horrible experience and still no call from the owner.

My word of advice to anyone considering this company/process is that NewAC does not stand by or vet their installers, period. I'm very concerned if or when I run into issues they wont be much help with anything. This experience is very similar to why I don't use home warranty companies. They promise you the world but contract installers with set rates, equaling poor service and support. Unfortunately, I would not recommend them or anyone to go through this horrible process. Spend a few bucks more and get a AC company to purchase and install everything.

Josh Hill

I was quoted a little over $2000 more by at least 2 other Heating and Cooling companies. I was able purchase my New Air Conditioner on a holiday and it was installed within a week. The process could not have been simpler.

Steve St. Peter

This was the best experience I can remember having with a business of any kind!

After getting an average of 18 years out of my Goodman AC units, I was in the market for a new one. I got multiple installed quotes from local AC companies for precisely DOUBLE what I could buy the equipment for online without installation.

So I was thrilled to find newACunit, where I got the exact same equipment installed by a legit local professional AC company (with the vans covered with fancy graphics) for 40% LESS, saving me $4,000.

Not only that, but the other places had backorder times of weeks through their distributors, but newACunit had the unit in stock.

Customer service was excellent. When the installer came for the site review, he determined that I ordered a slightly wrong unit. He sent the correct unit info to newACunit, and I actually got a prompt $400 refund for the cost difference the next day.

With the correct unit determined, installation was the next business day. The installers were great, and even fixed a big hole in my air handler's drywall shelf for free, out of the kindness of their hearts.

The day after install, newACunit called me to ask about my experience. So nice of them.

How do they do it? They cut out the middleman by ordering directly with the manufacturer, and negotiate very favorable install rates with quality AC companies. It's that simple.

I'm telling everyone about them. It's one thing to save 40% on a nice $50 shirt, but something altogether different to save 40% on a $10,000 AC unit!

I'm a customer for life.

Dustyn Jazwierski

Purchasing the AC unit online was fast and easy from NEW AC UNIT.com
We had Richie come out for our whole AC system consultation. He was very knowledgeable and very friendly. So much so, I instructed a friend that I referred, to ask for have him out to his house for his consultation.

On installation day we had Ryan and Ike. They called before arriving and were very friendly as well. They really are the best of the best and you can tell by their amazing work. They were both organized and thorough. My wife and I were working from home and they were very respectful about the noise.

Our house hasn’t felt this cool, its on power ranger mode and we couldn’t be happier. You have a life long customer. Thanks NEW AC UNIT.com!!

Dustyn & Brittany J.

Steve Carrillo

Easy process. get contact right away from one of the installation company. No hassels or pressures. Took one week to get install.

Robert Preciado

I recently bought a new 3.5 ton heating/cooling system from newacunit.com and am very pleased with the entire process. The install was done by SMW ( who I also gave a great review to) and everything went as scheduled. The system is working great and I recommend these companies that can save you some money.

Rick Harris

This is the way to go. We had a variety of quality options through newACunit.com. We used their site to determine the best fit for our home and desired energy savings. Best of all, we saved $1,000's!! Great company and products. I recommend comparing them to your other quotes. I think you'll have the same experience.
Richard Harris

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