Emergency Air Heating and Cooling

My wife and I recently purchased a $29,000 Carrier HVAC system from Emergency Air (EA). We received several estimates from other businesses and ultimately made our decision to make this extraordinarily expensive investment with Emergency Air. The crew showed up the following morning after we made our purchase on 6/12/23. The installation crew of 4 were done with the installation by mid-afternoon. When I returned home, I noticed that a section of my driveway curbing had been crushed. I didn’t mention this to the EA crew as I needed to confirm what happened with my wife. As I walked into my home the two crew leads were explaining to my wife that we would be very happy with the 7 ton system. After they left I went to admire my two new Carrier units. I suddenly found myself in a state of shock when I noticed that both units were wobbling as they hadn’t been secured to the cement foundations. Additionally, the wiring outside of one unit was wrapped in a glob of electrical tape that spoke volumes to me of indifference, poor training and dismal supervision. After documenting everything I sent pictures of the shabby work to our salesperson. A new crew came out the following day to secure the units and redo the wiring. I asked them to please check the work done installing the two new air handlers in the attic as I was having deep concerns about what I couldn’t see. After spending sometime in the attic they let my wife and I know that everything was all good. Within 3 days on Saturday 6/17, we were reaching back out to EA as the back part of our house was not cooling. The Tech that came out apologized that he wouldn’t be able to get our new 4-Ton unit to go. The following day on Father’s Day, a new highly seasoned tech (that we later learned would be our “warranty manager”) came to help resolve the issue to no avail. He returned for three more days until the issue was finally resolved on 6/21. He noted that the sensors had been reversed in the air handler during the initial installation, Thinking our units were finally working correctly, this past Friday 6/30, our son let us know that his room was not cooling. We again called EA and they were able to have two techs come out on Saturday 7/01, to check on the newest cooling issue with our 4-Ton unit. After a very brief time in our attic the techs came down to inform us that the baffle handling the air to that room had been closed and they opened it up with cool air now circulating the room. In closing, the salesperson, the multiple techs and phone operators have been very friendly and lead me to believe that for the most part they do care. My biggest concern is that some of their installers are in need of significant training and supervision. The cost of repairing my curbing is $500 dollars, which my wife and I have decided to donate to EA to help them improve their training and supervision.

I had a great experience with Emergency Air. We had our A/C summer maintenance done. First time using them.The tech Rich walked us through everything he did with pictures showing what services he performed on our AC..Rich answered all of my questions and gave me estimates on specific things I asked about. He was thorough and very professional. I really love that you get a text prior to the techs arrival which includes a picture of the tech and a short bio. I feel this is really helpful so that you actually know who is supposed to be showing up to your door.

Gerald Largo was our maintenance technician. Gerald did an exceptional job at explaining each and every detail about our air conditioner and the work he was doing. His friendly demeanor was a breath of fresh air. Gerald took before and after pictures as he was explaining what he was checking. Gerald also made arrangements for a comfort advisor to meet with us on Wednesday. We truly appreciate Gerald's work ethic and his exceptional knowledge about every aspect of the air conditioning business. Thank you Gerald.

Service man was very nice and helpful with all my questions and concerns.
I was smelling exhaust from one side of house. He assured that the furnace was working correctly and that the exhaust venting in place.
. He also replaced 2 filters(which I had) and helped with the replacement of some fire alarm batteries since he was already up there.
A very helpful, polite young man.

Had a small issue and my AC stopped working at about 3pm tried to reset the breaker and see if it would work at all with no luck. Called Emergency Heating and air and they were able to get a tech out to me extremely fast. Pat came as soon as able, he quickly got onto the roof and began trouble shooting my AC unit after a little bit my wife began to joyously shout it’s cool again it’s cool again. Pat found the issue with our unit and remedied it quickly. Always amazing Employees with Emergency Heating and air from the dispatch, to the salesman, to the technician. Will definitely be my go to company for heating and AC repair. Thank you all.

I just got my entire system replaced a week ago in my home and it has already failed twice. When deciding on what to replace i agreed on everything they suggested to make sure i have no problems and worry free system. Unfortunately after spending a whole lot of $$$ I'm still dealing with a hot house. Service rep came out same day to fix it the first time and they are coming again tomorrow morning to try to figure out why it is not cooling. Very disappointed in this company as I see so many 5 start reviews. Nice people over all and very responsive.

This company is fast, professional, and friendly! They showed me pictures of what was wrong, explained the reason it needed to be fixed and what to expect once it was fixed and showed me during and after pictures when the cleaning was done. The pictures were with my backyard in them so I KNOW they were taken during this visit which gave me so much more trust in their service. My technician was friendly and helpful, sharing the current promotions too. Very relaxed, not a high pressure environment either. I am so happy that I called them and am switching my services to them now. Thank you for making my house cool again!

On behalf of my friends from Peoria AZ.
The technician was professional and knowledgeable. A very good salesman too. He sold us a 5 year maintenance plan for $1300, including a power surge protector and a booster for the motor. 4 stars because we are yet to learn, how good they would be when maintenance issues arrive. We really hope that they deliver excellent service at that time.

I have purchased 3 AC units from emergency air and they are the best company. They show up when they say they will and always come within a day. Pat E and the technicians have always been extremely nice and knowledgeable. Plus they clean up their mess!
I’m always worried I’ll be told…..this isn’t under warranty but I haven’t heard that yet ! Highly recommend them. For my first unit I quoted through the company through costco and 2 others. Emergency air gave me the same or better unit for $4500 less

Over the years emergency air has provided all of the above mentioned services to us and more. They have been exemplary in their service, knowledge and professionalism. Many technicians have represented the company to us with an excellent experience each and every time but none better than today’s service call from Joe. Timely, professional, informative and helpful describe the service provided. Well done and thanks. Looking forward to a continued relationship… we have great confidence in you Emergency Air — and this includes the people who answer the phones! Thanks!