AZ Preferred Plumbing LLC

Update 11/23/22:
I called this company out to my mothers house again to look at a water heater and unfortunately it did not go as well as my first experience. The water heater was leaking from the bottom and was more that 15 years old so I fully expected to have to replace it. The technician first told me that he would arrive around 1pm and at 1pm he told me he needed to do an emergency called and did not know when he would arrive. He eventually got there at 4pm. I spoke to him over the phone regarding the services needed and he stated that there was water damage to the wall and wanted to know if I wanted to do restoration through another company he knew(some restoration companies pay plumbing companies for leads). I stated no and asked what needed to be done for the water heater. He told me it needed to be replaced, which I expected. I asked for an estimate and this is where things would take a turn. He started by giving me a verbal estimate of $2400 to $2600 to replace a 50 gallon tank electric, add a drain pan, expansion tank and T&P pipe(I was told these additional items are required by code, but he had no idea what code). I was blown away by the quote and proceeded to ask for a breakdown of cost. Tech seemed to be caught of guard by this request and started trying to add up what he thought the parts would cost. The conversation was getting very strained as it was becoming clear that there was somewhere around $1000 still uncounted for after the marked up parts(every business has overhead so this was expected) where added up. I had to ask repeatedly if those dollars were for labor and if the business really charges $500 an hour for labor. He told me his last similar job cost $2495 and that was what his basis was. I continued to insist that it was not inline with what would be an expected cost for this service and at that he decided to take a minute and add everything. Suddenly the total cost was $1775. I decided to move forward with replacement after the second quote because it was already the end of the day and there was not time to call another company. The replacement went well and at this point there are no issues with the work. The concern is the inconsistency with the price and the obvious attempt to take advantage of the situation. It was clear to me that he would have charged the estimated $2500 if I had not had the knowledge that it was not reasonable and questioned it. This is very disappointing considering my first experience was the exact opposite. Maybe it just depends on which tech comes out. One more thing to note. My quotes were verbal so I was not given their "terms and conditions" until payment was made and it was provided as a receipt. I decided to read those terms out of curiosity and it's important to point out that this company has included a section in their terms that addresses the customers right to post a 'social media" review. It allows the company to take legal action for various different reasons at the customers expense if they so choose. This is an unusual addition to service terms and should be a red flag for anyone.

Just had a fantastic experience with AZ Preferred Plumbing. My elderly mother had a large, gushing water leak outside her home near the water main on a Saturday night. I was not in town to assess the situation and she was not able to provide me the appropriate information to help over the phone. I called the first emergency plumber that was located near her home and I could not be happier with the outcome. Cody was at my mothers house less than 30 minutes after my first call. He was friendly and personable and put me at ease as I was nervous sending a repair company to her house when I was not there. Cody quickly realized that the issue was an irrigation problem, not a plumbing issue, but helped to get the landscaping main turned off so that the water to the house could be turned back on. I felt Cody went above and beyond and I would not hesitate to call AZ Preferred Plumbing again.

Fast, friendly and professional. It’s so easy to set an appointment for maintenance. Stuart completed our most current service. He is so personable and very thorough in his work. We will always recommend AZ Preferred Plumbing to our friends.

AZ Preferred Plumbing did a great job. Very professional and very good at what he does. I called them for an estimate and not only were they the best price among 3 other big co. but were able to do the job right then. You can bet I will spread their name around. Thank You.

AZ Preferred Plumbing sales person is very professional and knowledgeable about systems. The installer was super friendly, helpful and knowledgeable. Also want to say they are all very professional and hardworking installer. I truly recommend this company and their people.

Chris came out within an hour of my call. He figured out what needed to be done. Gave us options and let us decide what we wanted to do. He worked fast and efficient. Got us up and running within the 2 hours he quoted us for. Thanks Chris!!!

My technician from AZ Preferred Plumbing did a great job diagnosing the problem with my AC and fixing, and had me back up and running within an hour. Very professional. And great response time on a Saturday. Thanks AZ Preferred Plumbing.

AZ Preferred Plumbing technician is very professional. They explain exactly what they are doing and why. He was very friendly. He kept us posted on an approximate time. I am overall satisfied with AZ Preferred Plumbing. I recommend this company.

My technician from AZ Preferred Plumbing is so knowledgeable, and explained everything he did patiently and thoroughly. Honest, polite, friendly. Our home is icy cold and so comfortable now. Thank u AZ Preferred Plumbing!!

Lucas did a great job installing a new water heater and explaining details of the process for getting a city permit to complete the process. I highly recommend Lucas to assist anyone in their water heater needs!

After reading the outstanding reviews, I called AZ Preferred Plumbing LLC as we may need a new hot water heater due to some noises we were hearing. Unfortunately the Thankless water heater was very old and we prefer to replace it instead of repair it. They arrived punctually at the scheduled time. They had booties and were very polite. They were honest, and professional. These are the type of repair people you want to work in your home. Final Word: I will definitely call them for my next plumbing need.