Douglas Cooling and Heating

I have been using Douglas Cooling & Heating (KS Services) for about 7 years. They are the only people I call for my service needs. They have worked on my AC and Generator and have never disappointed me. Technicians always explain the problem and they are always on time. Never have had a problem with anyone working there. In the future, I will need a new AC/Heat unit and they will be the company I call.

The technician was very helpful. He came out to take a look at a noise that my system was making just prior to the major cold storm that hit the nation. He could’ve taken me for so much of my money. But he was honest and forthright. He reconfigure my system to work properly and that stop the noise it was making and saved untold amounts of damage that could’ve been done.

Douglas is a very good company. I have used them for 34 years -- since they installed the original system when my house was built. Charles was my tech and did a great job! I would highly recommend them for your HVAC needs

Douglas Cooling and Heating solved a problem I had with keeping a room above my garage heated and cooled. Keith was able to identify my problem and suggest the Mitubishi Single Zone Heat Pump. Jamie and Terry had my unit installed in 8 hours and took meticulous care with covering my carpet and their walking path to their truck. Very impressive. Ricky and Russell installed dampers to cut the air flow to that room in order to keep the main area of the upstairs cool. They did a great job of not tracking a mess around my house since they had to work in my attic and were finished by mid morning. Again, very impressive. John came to train us on how to operate my new unit and adjust the dampers if needed. Sara was very sweet and handled payment by phone. I am a very satisfied customer and highly recommend the team at Douglas Heating and Cooling.

Douglas installed a new Bryant heating and air system for us this week. After getting estimates from three companies, we chose Douglas. They are an excellent company. Jamie and Terry installed the system and were awesome. They were on time, knowledgeable, worked non-stop, neat, considerate and NICE. Their love of their jobs was obvious.They were very thorough and double-checked everything related to the new system before they left. They even did some extra things at no charge. Having been homeowners for 41 years we appreciate courteous, professional, friendly, and especially fair service from a company. Douglas is all this and more.

Shared from Lois Taylor-Terry,

Thank you for always being so helpful to me.

Your serviceman, John, did a great job.

I appreciate all that Douglas Company has done for me through the years.

I am not on Facebook etc.

Thank you again Terry, will miss you, keep in touch.

Lois Taylor

I've trusted these folks for two years, during a giant renovation of my home. We did two different AC units + a dehumidifier over the course of the project and their pricing has always been competitive, their techs are friendly and skilled, when there's a mistake they fix it, and their yearly maintenance and service checkups are really convenient.

Great experience with this company. My dogs had chewed up some air duct in my garage, and so I called them to get it repaired. They recommended putting in metal duct in the area to prevent a re-occurrence . Work looks great, would definitely use them again.

Huge thanks to Charles. Appointment was scheduled from 8am to 12pm. Charles arrived at 8 sharp and quickly diagnosed and repaired my Gas Fireplace. If and when problems arise again, I will not hesitate. Thanks.

We've used Douglas since moving to Birmingham and each time they come out I am impressed with the technicians and their service. Jonathan Sales, the technician that visited our home today, was no exception. He was on time, personable, professional, communicative, took the time to explain everything so I felt confident and knowledgable, and he was extremely kind and considerate. Jonathan was great to work with. Consistently awesome service, and awesome techs. Jonathan went above and beyond. I couldn't ask for anything more. Thanks Douglas and Jonathan for taking such great care of our home and us.