Fire & Ice Heating & Air, LLC - Montgomery

Hired company to replace ducts and a/c. Demo., a/c install ok But I was getting a spray on insulation on the duct work. Very pour application, duct joints not sealed, air leaks under house, missing insulation. Never fixed by F &I. AVOID this company ! I feel like they stole my money.

I have never used this company Fire and Ice, never heard of them, they were sent by AHS. I’ve been living in my home for three years, had a clean home inspection. Never had problems from my AC unit. Called AHS and they sent this lil boy of a technician to my home to check my unit. He claims that my coils needed to be replaced, he sent the findings to AHS and stated that it was a preexisting condition. How in the …. Would he know it was a preexisting condition?? He’s never been to my home!!! - I’ve had the account for three years and never used it. Because he told AHS that it was a preexisting condition, they denied my claim. I was told I would be out of pocket for $3500, how can a company keep trying to scam people with their false claims? Everyone can’t be lying about your business, I think that you guys are trying to scam customers out of money. That’s why we have a home warranty, to take care of the necessary repairs when needed. Unfortunately all of your technicians are falsifying findings to get money out of hard working people. Shame on you Fire and Ice for trying to defraud the public!!! I’m reporting your business to the BBB!!!!

Update:
Had another heating and cooling company come. My only issue was my drain pipe was clogged. Fire and ice wanted me to pay $3500 for new coils and they’re fine. Paid $425 and my unit is working fine!!!!!

A nightmare to work with. My kids and I have been without heat in our rooms for weeks because one of their technicians falsely claimed our compressor breaking was a “pre existing condition”. The unit was working when we purchased the house and took us through freezing temperatures at Christmas just fine. We showed them the home inspection showing the un it was working when we purchased the house and when our home warranty started. Because of their false claim, American Home Shield cannot pay for a new unit as they don’t cover “pre existing conditions!” They offer no explanation for why the technician said it was a pre existing condition and said I should “get a second opinion” which would immediately cost me another $100 out of pocket, because of their incompetence, disregard for the customer, and outright deceit at this point. I would never recommend this company. I believe contractors like this take a hit when they diagnose something as a legitimate claim vs a pre existing condition. The supervisor is the owner and did not respond to my emails, nor would he ever call me- just communicated through secretaries who really knew nothing and could help me with nothing.

This company is by far the most unprofessional due to how they conduct business, I needed a coil put in and they falsely put in their report that the condition was preexisting due to the size of a hole . How can you basically call me a liar telling me this has happened before my home warranty started, which is false because I have successfully ran my A/C before . Keep in mind it’s March and I haven’t had to turn on my air because it’s been cold months . I have seen reviews of this same issue and that’s not right at all.

I would definitely recommend this company. Expectations were clearly set and the process was thoroughly explained to me. There was a slight disconnect in communication; however, I truly believe this was an one off situation as I was told that there were unforeseen staffing issues. When I did talk to the office staff, they were very friendly and showed concern for my needs every time. The technicians were professional and knowledgeable. They clearly explained to me what my issue was and what resolutions I had. Shoutout to Lewis for being awesome and enduring unbearable heat! I wish I could recall the other technician’s name but he was equally as awesome. The heat, coupled with the long shipping times for parts, could make for a less than lovely experience. However, with this company’s professionalism and obvious care for its customers, it made the process a breeze. Thank you!

3 trips to my home to put refrigerant in before they decided there was a leak. After deciding my air handler needed to be replaced (which is completely covered by warranty company) I was billed 982$ because they needed to modify my ductwork because my air handler is no longer made. (My warranty also covers that). The office personnel repeat that they apologize but refuse to listen to any reasoning. I reached out to warranty company and i should have no bill for this according to them if this was coded and billed correctly. After multiple calls asking them to resend the work order to the warranty company and explaining to them what the warranty company needed, I was told i was being hateful for asking why they won't help. This company is not one I'd recommend to anyone. Same old story of charge as much money as possible to not only the warranty company but the customer as well. Stay far away!

Great communication with the company and servicemen. They were very professional, went the extra mile to install my mother’s heating/air system and were very kind.

Was at my home the day after they were called. Nice and polite young man checked everything on the heat pump. He didn't have a replacement filter on his truck but I can order that.
This company has very sweet customer service,I felt like an important customer! Got their number,know who to call if I need help

My heat pump system needed to be replaced right when the temperatures outside were going to be at 80 degrees or more ! I received exceptional customer service from Melinda in the office who was very helpful in answering all the questions that I called her with daily! Also Doyle and Tim were very professional nice knowledgeable and helpful during the time they were at home installing the new unit!

Searched around and got maybe 5 estimates, they beat everyone’s prices and it wasn’t close. Definitely will be getting my business going forward. Melinda was awesome throughout the process and Brennan made sure the job was done neatly and professionally.