ACS Air Conditioning Systems, INC

These guys are amazing. Our air went out in the hottest part of the summer. I called A.C.S and spoke with Robert. He had someone at our house that day. We had to replace the whole unit and the duct work. The crew was always on time and cleaned up when they left. I can't express how easy they made the whole thing.

Update: AC unit did fine through the summer but this Saturday night I had no heat. I called the office number at 730 on a Sunday morning and one of their associates texted me immediately. They were at my house this morning (Monday) at 9am and the heat was back on by 1030am. No charge because I was within my 1 year labor warranty. Great business and great people.

By far best customer expeirence for AC service in the huntsville/madison area. Had about 5 companies come out and look at my hosue and ACS was the only one that actually suggested downsizing my unit, based on my house size, just to save me some money.
My AC was struggling during a week where the heat index was over 100° everyday. I called around to get it looked at and a different AC company came out and accidnetial discovered a leak that emptied all of my system's freon into the attic. After hearing what they would charge to fix or replace my system I stopped myself from passing out and told then they could leave. I called around to about 5 different companies in the huntsville/madison area and ACS was by far the best. They were the only company that took the time to talk me through all of my options near term and long term so i could save the most money.
The agent I worked with handled everything for me and was avaliable by phone, email, or text. The only snag we ran into was a part getting delayed at a Tennesse warehouse. My agent took the time to track down the problem and worked out a way for someone to drive to the warehouse and pick it up for me.
The next day some ACS guys came out and installed the system in about 6 hours.
System has worked great ever since. The smaller unit hasn't had any issues cooling the whole house and is much more efficient and quieter than my old one

ACS has replaced both my heating unit and heat pump. Installers were professional, courteous and timely. Made sure everything was working properly before leaving after installation. Owner checked back to make sure I was satisfied. Top ratings!

In September 2022, the A/C in our home stopped working. I called Robert Akins at Air Conditioning Systems (ACS) and he and his HVAC technicians (Dave Hall, Nick Akins, and Alex) came out promptly and diagnosed the problem that our old 20+ year downstairs HVAC was no longer working and needed to be replaced. They ordered a new Amana 2-stage 18 SEER system and it was installed within a couple of days. Given the supply chain problems the world is facing, I was impressed that they were able to replace the system so quickly. The new unit included a digital multi-function programmable thermostat. Robert and his team are very professional and quickly installed the system.

We've first used ACS back in 2009. Our house has two A/C units (one for upstairs and a second for the main floor and basement.) and a heating furnace. In 2009, Robert and his ACS team replaced the the original (year 2000) upstairs unit with a 15 SEER split heat pump. We've been using ACS ever since. ACS has done our routine periodic maintenance throughout the years and fixed occasional issues with a clogged condensate pump and leaking evaporator coil. This most recent work was for our main floor/basement unit. The photo shows the 2009 15 SEER unit (upstairs system) on the left and the new 18 SEER unit (downstairs system) on the right

I recommend the ACS team for all your heating and cooling needs. Robert and ACS will do it right.

My wife and I were lucky enough to buy a home in which BOTH units failed within a year. Robert and his team were super fast to respond and get the work done, giving guidance and support all along. Would recommend to anyone without hesitation.

I’ve been an ACS customer for over 20 years. They’ve installed and maintained 4 units for my family. Robert is an outstanding guy, and his people are the best. No matter what comes up, no matter when, I’ve learned I can totally depend on ACS. That goes for choice of equipment, fair pricing, and prompt service.

ACS recommended a high quality Amana AC for the upstairs which was installed efficiently, within a week when we most needed it in the middle of a hot summer in July this year. We are very happy with our new AC!

I have used Robert Akins and ACS since the early 1990’s and they are simply the best. In addition to great maintenance and repairs, they have installed two complete HVAC systems including ducts in two houses and both projects went flawlessly. One of them was a zoned system and it works great. I can’t recommend them highly enough!

We (my wife and I) have been satisfied customers of ACS for twenty years. ACS, and especially the owner, Robert Akins, has always been fast, courtious, and efficient in addressing our heating and cooling issues. We recently woke up to a cold house. Robert came over quickly, diagosed the problem, went to get the parts, and repaired the unit so that we had heat by noon, and for what I consider to be a very reasonable charge. We can definitely recommend ACS!

Robert has installed two units for me, both as emergencies when they failed. He managed to secure a gas pack for me over the weekend in spite of limited supply. They were on time and everything works perfectly.