Don't let them touch anything in your home! Sears was sent out through our home warranty company to fix our air conditioner. While they were there working, my husband heard a loud pop and our smart thermostat quit working. They did purchase a new thermostat, but refused to install it. My husband had to follow the technician to Lowe's and the tech left straight from there. When we went to install it, no power was coming back from the thermostat. While we fought it out with our home warranty company, we were left without heat for a week in below freezing temperatures. They finally sent a tech from another company. The technician had shorted a fuse in the unit, our thermostat and thermostat backplate, and the circuit breaker looked like it had almost caught fire. Two years prior, when repairing our microwave, they broke the fan hood and then denied it. Avoid Sears repair at all cost!!

March 5, 2019

Helpful Review 2