Higdon Service

We had Higdon install new units a few years ago and signed up for their service contract. They are very responsive, communicative, and have always been on time and fully transparent about everything they've done. They immediately honored a warranty claim with out any ifs, and, or buts. It's great to get quality honest service, it's a rarity these days!

AC was not cooling the upstairs so I called on Mother’s Day and Tyler answered the phone and said he would be my on-call serviceman. I asked him how long it would take for him to arrive and he said 45 minutes since he was coming from his home in another city. 45 minutes later exactly Tyler arrived and determined that our coil had a leak. He explained everything to me clearly regarding the repairs and costs associated with them. Tyler was polite and professional and worked efficiently. He told me the coil part would have to be ordered and he would return in a week as soon as it arrived.
Tyler and Cody worked together to install the coil. Cody was also professional and polite and kept me updated on progress as they were completing the install. Very impressed with these guys and their service. Will definitely recommend this company to others.

Contacted them late at night for an emergency call, on a Saturday, on a very humid night. Called back immediately and had someone out in less than 2 hours. Left us a portable AC to use until a new unit could be installed. Great, professional team. They do exactly what they say and will definitely take care of you.

Higdon provided excellent customer service by being kind and professional on the phone from the moment I called for help to the end of the service call. I even received a call telling me they were on the way. We received documented information showing us the problem that needed to be fixed as well as discussion around our options to repair or replace. In addition, the technician Justin was willing to explain and help us understand as much as we wanted to know. I highly recommend them and will call on them again when the need arises in the future.

The service technician (Mike) performed HVAC preventive maintenance on my systems. He was very knowledgeable and friendly. I enjoyed our conversations related to his work on my systems. All of the folks at Higdon Service have proven to be well trained and personable.

Scottie was very knowledgeable and professional. Even though he had to deliver bad news about our unit compressor going out he did so respectfully and clearly. I know nothing about HVAC systems but I understood what was wrong and he gave us plenty of options to address the issue.
And they came out just two days later to install our new unit!

I brought a older Scotchman ice maker in for a diagnostic evaluation. They immediately identified a faulty water pump , and it would have to be replaced before continuing. The cost was almost $1,400 in parts for the pump. They were extremely professional in discussing the pros and cons of continuing and help me decide that it was imprudent to continue. Every interaction with the staff was a genuine pleasure and a model for any business to be proud of. Their diagnostic fee was a bargain!

Installed new HVAC system.
No problems what so ever.
Did not get that “ ripped off” feeling like I have with other companies.
Thanks

They explain everything to me before and after installing my New Maytag split system! Installation went very smooth! Love the system with the ionizer and UV light ! Absolutely Love the Warranty that goes with the system 12 yr parts warranty 10 yr Labor! Workers were very professional and courteous. Cleaned up everything real nice ! I even got financing ♥️🙏 So thankful and blessed 🙏

Cody is our hero! Was able to respond quickly and found leaks another company could not. He was very informative, professional and helped me save a little money!